GoodOaks Homecare
- Home care
- Dementia care
- Registered since 2017
- Burgess Hill, West Sussex, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
15 months
since the latest rating was published.
8 of 138
rated home care services in West Sussex are rated Requires improvement, like this one.
GoodOaks Homecare: inspection record
Rated Requires improvement in July 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Guardian Angel Carers Mid Sussex (Good, 0.1 miles away) and Coastal Homecare (Mid-Sussex) (Good, 0.2 miles away).
Nearest home care services:
- – Sister Led Care Ltd Not yet rated, 0.1 miles away
- G Guardian Angel Carers Mid Sussex Good, 0.1 miles away
- G Coastal Homecare (Mid-Sussex) Good, 0.2 miles away
- G Corbett Court Good, 0.3 miles away
- G Everycare Midsussex Good, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 28 July 2025 (assessment visit 9 June 2025). Quoted under the Open Government Licence.
Dates of assessment, 12 June to 23 June 2025. GoodOaks Homecare is a care at home service providing personal care to people with physical disabilities, people living with dementia and sensory impairment. At the time of our inspection 62 people were receiving the regulated activity of personal care. The service provided homecare visits to some people and other people received a live-in care package.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
People were supported by staff who were not always recruited safely, we identified some shortfalls during our inspection, including staff commencing employment without robust checks. Quality assurance systems were in place; however, some audits did not identify where recruitment checks were lacking and where people’s care records were not always consistent.
People were supported by a core staffing team and told us they felt safe with staff. Staff arrived at people’s homes on time and stayed for the duration of their visits. Staff were trained to meet people’s individual needs and were checked and supervised regularly.
People’s medicines were administered and managed safely. Staff were trained to protect people from the risk of harm or abuse, the registered manager made appropriate referrals to the local authority safeguarding team when needed. Staff followed infection prevent and control procedures and wore personal protective equipment to prevent the spread of infection.
People and their relatives told us staff were kind and caring. They gave examples of how staff protected their dignity and respected their independence whilst offering choices to them.
People were enabled to access health and social care professional support when their needs changed. Staff followed professional advice, monitored the effectiveness of treatment plans and fedback to professionals when needed.
Staff delivered person-centred care and knew who and what was important to the people they supported. People’s communication needs were assessed and care plans were written to guide staff on their preferred way of communicating.
The service was run by a committed registered manager who knew people very well, they welcomed feedback about the service, they listened and acted on people’s responses.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to staff recruitment records.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery. -
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance checks of care records and recruitment records.
Questions to ask the service
- Safe was rated Requires improvement on 28 July 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 28 July 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Elena Mlajiceanu
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 21 July 2018. Latest assessment published 28 July 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Sussex Homecare Support Limited
- Ownership type
- Organisation
- Companies House number
- 10448984 (opens Companies House)
Sussex Homecare Support Limited runs 2 services, all in the South East. 0 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Sussex Homecare Support Limited
- – GoodOaks Homecare - Wealden Not yet rated. Home care, East Sussex
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does GoodOaks Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for GoodOaks Homecare.
- When was GoodOaks Homecare last inspected?
- The Care Quality Commission's latest rating for GoodOaks Homecare was published on 28 July 2025.
- Who runs GoodOaks Homecare?
- GoodOaks Homecare is run by Sussex Homecare Support Limited. It runs 2 services, all in the South East.
- What is GoodOaks Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 28 July 2025.
Contact
- Phone
- 01444 708170
- Address
- 5A Mill Court, Mill Road, Burgess Hill, RH15 8DN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Guardian Angel Carers Mid Sussex (Good, 0.1 miles away) and Coastal Homecare (Mid-Sussex) (Good, 0.2 miles away).
Nearest home care services:
- – Sister Led Care Ltd Not yet rated, 0.1 miles away
- G Guardian Angel Carers Mid Sussex Good, 0.1 miles away
- G Coastal Homecare (Mid-Sussex) Good, 0.2 miles away
- G Corbett Court Good, 0.3 miles away
- G Everycare Midsussex Good, 0.5 miles away