Guardian Angel Carers Mid Sussex

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, they were 19 people receiving the regulated activity from the service.

People were supported by staff who received training appropriate to their role and who knew their needs well. People were supported to ensure their healthcare needs were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were encouraged to live healthy lives and received food of their choice.

People spoke affectionately of the carers that supported them. People appreciated the time staff spent with them. People were treated with respect and dignity. People received a responsive service where their care was arranged according to their needs and wishes. Staff knew these needs well. Staff were flexible and adapted to peoples' request to adjust their support.

People spoke positively about the engagement and involvement of the registered manager. The registered manager ensured, through audits and checks, that the quality of the care provided was sustained and monitored effectively. Management of the service responded effectively to people's views and feedback and sought to continuously improve care.