Caretouch Burgess Hill
- Home care
- Dementia care
- Registered since 2019
- Burgess Hill, West Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
125 of 138
rated home care services in West Sussex are rated Good, like this one.
Caretouch Burgess Hill: inspection record
Rated Good in September 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Everycare Midsussex Good, 0.1 miles away
- G Corbett Court Good, 0.2 miles away
- G Coastal Homecare (Mid-Sussex) Good, 0.3 miles away
- G Bluebird Care (Sussex Weald) Good, 0.4 miles away
- G KD Healthcare Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 21 September 2021. Quoted under the Open Government Licence.
Caretouch Burgess Hill is a domiciliary care agency. It provides personal care to adults living in their own homes, some of whom were living with conditions such as Stroke or frailty. CQC only inspects the service being received by people provided with 'personal care', which includes help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection there were two people who received personal care.
What inspectors found
People told us they felt safe, they knew who to speak with if they had any concerns. One person told us, "I feel fine, I would talk to registered manager or staff if there were any problems." Staff received safeguarding training and were knowledgeable on the prevention and reporting of abuse.
Read the rest of CQC's summary
People were supported by staff who knew them well. Staff received training to assist people with their medicines. Staff completed an induction period which included shadowing the registered manager. One staff member told us, "I've done all sorts of training and feel I can do my job well."
People's risks were assessed, care plans were developed to enable people to have control of their lives. The registered manager promoted people's safety during the COVID-19 pandemic, and staff received relevant training and had appropriate personal protective equipment.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People confirmed staff asked consent before offering support, and advised their support was person- centred. One person told us, "We have got to know each other well. We have become quite friendly really, they certainly seem kind."
People were supported by caring staff who respected their dignity and independence. Staff gave support so people could remain in control of their lives. One staff member told us, "This job melts my heart, I've fallen in love with this job. I think caring is in my blood."
People received individualised support and contributed to their care plans. The registered manager would ensure documentation was produced to meet people's communication needs. One person told us, "They write in a file, it's my care plan, and it's got a lot of information on me. They write what they do for me."
The registered manager sought feedback and built a rapport with people and staff. People and staff told us they felt comfortable to make suggestions, comments or complaints.
The registered manager had daily oversight and a vision for the service and devised action plans to achieve this. People and staff spoke highly of the registered manager. One relative told us, "The registered manager is very good at communicating with me. They are happy for me to call them, even into the evening and are happy to chat."
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Ndanatsei Chekera
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 21 September 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Caretouch Limited
- Ownership type
- Organisation
- Companies House number
- 11630451 (opens Companies House)
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Caretouch Burgess Hill provide nursing care?
- The Care Quality Commission's register does not list nursing care for Caretouch Burgess Hill.
- When was Caretouch Burgess Hill last inspected?
- The Care Quality Commission's latest rating for Caretouch Burgess Hill was published on 21 September 2021.
- Who runs Caretouch Burgess Hill?
- Caretouch Burgess Hill is run by Caretouch Limited.
- What is Caretouch Burgess Hill's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 September 2021.
Contact
- Phone
- 01444 849828
- Address
- CITIBASE BURGESS HILL, The Forum, 277 London Road, Burgess Hill, RH15 9QU Map (opens Google Maps)
Compare nearby
- G Everycare Midsussex Good, 0.1 miles away
- G Corbett Court Good, 0.2 miles away
- G Coastal Homecare (Mid-Sussex) Good, 0.3 miles away
- G Bluebird Care (Sussex Weald) Good, 0.4 miles away
- G KD Healthcare Good, 0.4 miles away