SUPPORTED LIVING ENABLEMENT SERVICES

The service was a small domiciliary care agency supporting people in the Hampshire area. The registered manager was actively involved in the day-to-day running of the service, balancing management responsibilities with direct care delivery. This helped them maintain a good understanding of people's needs and build positive relationships with people and staff. People and relatives spoke positively about the support they received.

The provider was responsive to people's needs and worked to promote consistency in staffing and care visit times. They reviewed and adjusted care arrangements when required and maintained effective communication with people and their relatives. This helped ensure there was a shared understanding of how care should be delivered and the outcomes people wanted to achieve.

Staff were motivated and committed to providing person-centred care. They described how they supported people to maintain their independence, improve their health and wellbeing, and achieve positive outcomes. Staff received appropriate training and told us they felt well supported in their roles.

Some care plans did not fully reflect the support staff provided. The registered manager acknowledged improvements were needed to ensure all care related risks and health monitoring requirements were detailed. However, we found people's individual routines and preferences around their personal care were consistently documented in care plans.

The provider was developing systems for incident management, safeguarding oversight and staff engagement. While some improvements were still being embedded, the registered manager had addressed key risks and was receptive to feedback from stakeholders, demonstrating a commitment to ongoing improvement in safety and quality.