Faith's Walk Healthcare Services Ltd
- Home care
- Dementia care
- Registered since 2021
- Staines-upon-Thames, Surrey, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
14 of 209
rated home care services in Surrey are rated Requires improvement, like this one.
Faith's Walk Healthcare Services Ltd: inspection record
Rated Requires improvement in November 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: OFH Care (Good, less than 0.1 miles away) and Avidity Care (Good, 0.2 miles away).
Nearest home care services:
- G OFH Care Good, less than 0.1 miles away
- – Vivid Passionate Care Not yet rated, less than 0.1 miles away
- G Avidity Care Good, 0.2 miles away
- – Amber Home Carers Surrey No overall rating, 0.3 miles away
- – Acacia Homecare Limited No overall rating, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 4 November 2022. Quoted under the Open Government Licence.
Faith's Walk Healthcare Services Ltd provides personal care and support to older people and people with disabilities living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. At the time of our inspection all 11 people received personal care.
What inspectors found
The provider failed to ensure the process for recruiting staff was robust. There were elements to the management and oversight of the service that required improvements.
Read the rest of CQC's summary
People told us they had not had a missed call and we found that there were appropriate numbers of staff to cover the calls. Risks associated with people's care were managed well that included good infection control and the management of medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives told us that staff were kind, caring and respectful towards them. People were supported and encouraged to remain as independent as possible and were involved in decisions around their care. Care plans were planned around people's needs. Staff were knowledgeable about the needs of people and their backgrounds.
There was a system in place to assess the quality of care provided. People and relatives knew how to complain and were confident that complaints would be listened to and addressed. People, relatives and staff thought the leadership of the service was robust and effective.
Questions to ask the service
- Safe was rated Requires improvement on 4 November 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 4 November 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Violet Kizito
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 4 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 12234149 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Faith's Walk Healthcare Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Faith's Walk Healthcare Services Ltd.
- When was Faith's Walk Healthcare Services Ltd last inspected?
- The Care Quality Commission's latest rating for Faith's Walk Healthcare Services Ltd was published on 4 November 2022.
- Who runs Faith's Walk Healthcare Services Ltd?
- Faith's Walk Healthcare Services Ltd is run by Faith's Walk Healthcare Services Ltd.
- What is Faith's Walk Healthcare Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 4 November 2022.
Contact
- Phone
- 07903 612794
- Address
- Rourke House, Waterman's Business Park, The Causeway, Staines-upon-thames, TW18 3BA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: OFH Care (Good, less than 0.1 miles away) and Avidity Care (Good, 0.2 miles away).
Nearest home care services:
- G OFH Care Good, less than 0.1 miles away
- – Vivid Passionate Care Not yet rated, less than 0.1 miles away
- G Avidity Care Good, 0.2 miles away
- – Amber Home Carers Surrey No overall rating, 0.3 miles away
- – Acacia Homecare Limited No overall rating, 0.3 miles away