Acacia Homecare Limited
- Home care
- Dementia care
- Registered since 2015
- Staines-upon-Thames, Surrey, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
4 ratings
First rated Requires improvement in 2017, most recently Good in August 2026.
2 months
since the latest rating was published.
92%
of rated home care services in Surrey are Good or Outstanding (87% across the South East, 88% across England).
Acacia Homecare Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: OFH Care (Good, 0.3 miles away) and Avidity Care (Good, 0.4 miles away).
Nearest home care services:
- RI Faith's Walk Healthcare Services Ltd Requires improvement, 0.3 miles away
- G OFH Care Good, 0.3 miles away
- – Vivid Passionate Care Not yet rated, 0.3 miles away
- G Avidity Care Good, 0.4 miles away
- – Chrislove Healthcare Services Ltd Not yet rated, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 12 August 2026 (assessment visit 19 May 2026). Quoted under the Open Government Licence.
Date of Assessment: 16 July to 21 July 2026. Acacia Homecare Ltd is a domiciliary care agency that provides personal care to people living in their own homes. At the time of this inspection 68 people were receiving support with personal care. We undertook this inspection because of the length of time since the last inspection took place.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.
People received safe care and support from staff who were well trained and qualified to meet their needs. People’s care needs were met in an effective way. There was oversight in place to monitor missed, late and cancelled calls. People were treated with kindness and compassion.
Appropriate recruitment checks were in place to help ensure staff employed were suitable to care for people safely. The provider supported staff wellbeing and staff felt supported to give feedback. Staff were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities.
There were robust governance systems in place to monitor the quality of the service and identify areas for improvement.
Leaders were visible and supportive, helping staff develop in their roles. This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. At the time of our inspection a manager was in post and registered with the Care Quality Commission.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Donna Langley
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 18 September 2018. Latest assessment published 12 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Acacia Homecare Limited
- Ownership type
- Organisation
- Companies House number
- 07916110 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Acacia Homecare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Acacia Homecare Limited.
- When was Acacia Homecare Limited last inspected?
- The Care Quality Commission's latest rating for Acacia Homecare Limited was published on 12 August 2026.
- Who runs Acacia Homecare Limited?
- Acacia Homecare Limited is run by Acacia Homecare Limited.
- What is Acacia Homecare Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 020 3411 9011
- Address
- Communications House, South Street, Staines-upon-Thames, TW18 4QE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: OFH Care (Good, 0.3 miles away) and Avidity Care (Good, 0.4 miles away).
Nearest home care services:
- RI Faith's Walk Healthcare Services Ltd Requires improvement, 0.3 miles away
- G OFH Care Good, 0.3 miles away
- – Vivid Passionate Care Not yet rated, 0.3 miles away
- G Avidity Care Good, 0.4 miles away
- – Chrislove Healthcare Services Ltd Not yet rated, 0.5 miles away