Oak Priory
- Home care
- Dementia care
- Registered since 2021
- Berry Hill, Stoke-on-Trent, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2019.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
31 of 39
rated home care services in Stoke-on-Trent are rated Good, like this one.
Oak Priory: inspection record
Rated Good in June 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Crossroads Care Staffordshire Requires improvement, 0.7 miles away
- G Berryhill Village Administration Centre Good, 1.3 miles away
- – 44 Rothsay Avenue, Stoke-On-Trent ST1 6EZ Not yet rated, 1.4 miles away
- – Jessden Care LTD - Main Office Not yet rated, 1.6 miles away
- – Maxlife Care- Stoke Not yet rated, 1.6 miles away
About the service
From the Care Quality Commission's inspection report published 23 June 2022. Quoted under the Open Government Licence.
Oak Priory is an 'extra care' service providing personal care to people living in their own apartments in Oak Priory, a large apartment building in Stoke. The service provides support to people over the age of 55. At the time of our inspection there were 48 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People felt safe and were supported by safely recruited and trained staff. People were safeguarded from abuse and neglect. There were sufficient staff to meet people's needs. The provider was engaging in ongoing recruitment to ensure people had access to a regular staff team. People were supported by staff who were adhering to government guidance about infection control.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to make choices around their care and support. People were encouraged to make choices around their care delivery.
People were supported by caring staff who maintained their privacy and dignity. People felt able to raise concerns about their care and the registered manager responded to all complaints in full. People could access information in a format that supported their understanding. People had personalised care plans which gave staff clear details around their needs and wishes.
The registered manager ensured continuous learning and improvement at the service by completing regular quality assurance checks. People, their relatives and professionals all gave positive feedback about the manager. People were supported to access professionals where this was required. People were encouraged to give regular feedback about their care.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sharon Roberts
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 23 June 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Key 2 Care Limited
- Ownership type
- Organisation
- Companies House number
- 05380096 (opens Companies House)
Key 2 Care Limited runs 12 services in England, 7 of them in the West Midlands. 9 are rated Good or Outstanding and 3 have no rating yet.
Other services run by Key 2 Care Limited
- G Berryhill Village Administration Centre Good. Home care, Stoke-on-Trent
- G Camoys Court Good. Home care, Stoke-on-Trent
- G Derbyshire Care Services HQ Good. Home care, Derby, East Midlands
- G Greenwich Gardens and Key 2 Care Leicester Good. Home care, Derby, East Midlands
Getting help from Stoke-on-Trent City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stoke-on-Trent City Council
- Ask for a care needs assessment
- Phone: 0800 561 0015, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Stoke-on-Trent City Council
Checked on the council's website, November 2026.
Common questions
- Does Oak Priory provide nursing care?
- The Care Quality Commission's register does not list nursing care for Oak Priory.
- When was Oak Priory last inspected?
- The Care Quality Commission's latest rating for Oak Priory was published on 23 June 2022.
- Who runs Oak Priory?
- Oak Priory is run by Key 2 Care Limited. It runs 12 services in England, 7 of them in the West Midlands.
- What is Oak Priory's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 June 2022.
Contact
- Phone
- 01782 481635
- Address
- Castle Grove, Abbey Hulton, Stoke-on-trent, ST2 8PN Map (opens Google Maps)
Compare nearby
- RI Crossroads Care Staffordshire Requires improvement, 0.7 miles away
- G Berryhill Village Administration Centre Good, 1.3 miles away
- – 44 Rothsay Avenue, Stoke-On-Trent ST1 6EZ Not yet rated, 1.4 miles away
- – Jessden Care LTD - Main Office Not yet rated, 1.6 miles away
- – Maxlife Care- Stoke Not yet rated, 1.6 miles away