Crossroads Care Staffordshire
- Home care
- Dementia care
- Registered since 2010
- Berry Hill, Stoke-on-Trent, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
7 of 39
rated home care services in Stoke-on-Trent are rated Requires improvement, like this one.
Crossroads Care Staffordshire: inspection record
Rated Requires improvement in December 2019, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Oak Priory (Good, 0.7 miles away) and Berryhill Village Administration Centre (Good, 0.7 miles away).
Nearest home care services:
- G Oak Priory Good, 0.7 miles away
- G Berryhill Village Administration Centre Good, 0.7 miles away
- – Jessden Care LTD - Main Office Not yet rated, 0.9 miles away
- – Maxlife Care- Stoke Not yet rated, 0.9 miles away
- – Betacare Agency Ltd Not yet rated, 1 mile away
About the service
From the Care Quality Commission's inspection report published 5 December 2019. Quoted under the Open Government Licence.
Crossroads Care Staffordshire is a domiciliary care agency providing personal to 65 people at the time of the inspection. They support both adults and children with a range of needs which may include physical disabilities and dementia and provide respite services for carers.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
The providers systems with regards to staff recruitment were not always robust. Risks to people were assessed but not consistently managed. People received their medication, however medicine management systems required strengthening. We have made a recommendation about this. Despite this, people told us they felt safe and there were enough staff to meet people's needs. People were safeguarded from potential abuse and lessons were learned when things had gone wrong.
Read the rest of CQC's summary
The providers governance systems were not robust and had not identified areas for improvement. For example, audits had not identified issues with medication and mental capacity assessments (MCA). However, the provider worked in partnership with others and there was a positive culture within the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however, the policies and systems in the service did not support this practice.
People's needs were assessed, and staff received enough training to enable them to do their job effectively. People were happy with the way they were supported with eating and drinking, and staff worked with other agencies when necessary.
The provider worked in partnership with another agency around end of life care and support. However, not everyone had their wishes and preferences recorded. We have made a recommendation about this. The service was meeting people's communication needs and complaints had been investigated and responded to.
People were supported by caring staff who knew them well. People were supported to express their views and be involved in making decisions about their care. Staff respected and promoted people's privacy and independence.
Questions to ask the service
- Safe was rated Requires improvement on 5 December 2019. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 5 December 2019. Ask about changes in management and what has changed since the report.
- The last rating is 7 years old. Ask what has changed since then.
Registration details
- Registered manager
- Rebecca Bestwick
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 5 December 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Crossroads Care Staffordshire LimitedBrand: Crossroads Together from Carers Trust 4all
- Ownership type
- Organisation
- Companies House number
- 02944546 (opens Companies House)
- Charity number
- 1040583
Getting help from Stoke-on-Trent City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stoke-on-Trent City Council
- Ask for a care needs assessment
- Phone: 0800 561 0015, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Stoke-on-Trent City Council
Checked on the council's website, November 2026.
Common questions
- Does Crossroads Care Staffordshire provide nursing care?
- The Care Quality Commission's register does not list nursing care for Crossroads Care Staffordshire.
- When was Crossroads Care Staffordshire last inspected?
- The Care Quality Commission's latest rating for Crossroads Care Staffordshire was published on 5 December 2019.
- Who runs Crossroads Care Staffordshire?
- Crossroads Care Staffordshire is run by Crossroads Care Staffordshire Limited.
- What is Crossroads Care Staffordshire's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 5 December 2019.
Contact
- Phone
- 01782 268391
- Address
- A C Environmental Consulting Ltd, Environment House, Werrington Road, Stoke-on-trent, ST2 9AF Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Oak Priory (Good, 0.7 miles away) and Berryhill Village Administration Centre (Good, 0.7 miles away).
Nearest home care services:
- G Oak Priory Good, 0.7 miles away
- G Berryhill Village Administration Centre Good, 0.7 miles away
- – Jessden Care LTD - Main Office Not yet rated, 0.9 miles away
- – Maxlife Care- Stoke Not yet rated, 0.9 miles away
- – Betacare Agency Ltd Not yet rated, 1 mile away