Ivy&Sage Homecare Office
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
Ivy&Sage Homecare Office: inspection record
Rated Good in March 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2022. Rated Requires improvement in 2022, then Good in March 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 19 months ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 10 March 2025 (assessment visit 3 January 2025). Quoted under the Open Government Licence.
Date of assessment: 15 January 2025. This service is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our assessment, 3 people were receiving support with personal care. The service provides support for younger and older adults. Most people using the service were older adults. The provider was previously in breach of the legal regulations in relation to management of medicines, assessing risk and good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulations. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People were protected and kept safe through the management of possible risks and the investigation of incidents. Care workers completed a range of training, undertook regular supervision meetings, team meeting and annual appraisals. There were enough care workers with the right skills, qualifications and experience. Care workers managed people’s medicines safely. The provider had developed a range of quality assurance processes. Staff felt they were supported by the registered manager and confident to raise any concerns they may have. The service had identified core values and a business strategy.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm. The provider was previously in breach of the legal regulation in relation to management of medicines and assessing risk. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. We assessed a limited number of quality statements in the effective key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.
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Caring
Good
Caring – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery. We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery. We assessed a limited number of quality statements in the responsive key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Office 2.53 Regus - Heathrow, 450 Bath Road, West Drayton, UB7 0EB |
|---|---|
| Neighbourhood | West Drayton, Hillingdon |
| Registered manager | Ikram Musse |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 9 August 2022 (opens the Care Quality Commission website) Latest assessment published 10 March 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Ivy&Sage Homecare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12626036 (opens Companies House) |
Ivy&Sage Homecare Ltd runs 2 services in London. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Ivy&Sage Homecare Ltd
- – Ivy&Sage Homecare HB Home care, HaringeyNot yet rated
Nearest alternatives
- – Kinnective Care Limited Home care, less than 0.1 miles awayNot yet rated
- – Priory Supported Living London & Home Counties Home care, 0.6 miles awayNo overall rating
- – Proactive Care Services Ltd Home care, 1.5 miles awayNot yet rated
- – AN de Lions Care Ltd Home care, 1.8 miles awayNot yet rated
- – Iftiin Home Care Ltd Home care, 1.8 miles awayNot yet rated
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Ivy&Sage Homecare Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ivy&Sage Homecare Office.
- When was Ivy&Sage Homecare Office last inspected?
- The Care Quality Commission's latest rating for Ivy&Sage Homecare Office was published on 10 March 2025.
- Who runs Ivy&Sage Homecare Office?
- Ivy&Sage Homecare Office is run by Ivy&Sage Homecare Ltd. It runs 2 services in London.
- What is Ivy&Sage Homecare Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 March 2025.