Priory Supported Living London & Home Counties

The last rating for the service was good (published 17 May 2019). This assessment was carried out because of the length of time since our last rating. The rating has remained good.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

We found the provider was meeting the principles of Right support, right care, right culture. For example, staff supported people to develop their own objectives, to learn new skills and work towards greater independence. Staff supported people to overcome barriers so they could access services in the community. Staff supported people to develop and maintain positive relationships with others.

People were cared for in a safe way. People were supported to take risks, to understand about these and to make informed choices about risk taking. People received their medicines safely and as prescribed. People lived in safe and clean environments. There were systems to investigate and learn from accidents, incidents and safeguarding concerns.

Staff assessed people’s needs and preferences. People were involved in developing and reviewing care plans. They were supported to set their own objectives. Staff monitored these and helped people to set new goals when needed. People were supported to stay healthy and to access external healthcare services.

Staff were kind and caring. People had good relationships with each other and staff. People were supported to take part in a range of activities in their own homes and in the community. People received personalised care which met their needs and reflected their preferences. People’s human rights were respected.

The service was well managed. Staff understood the values of the organisation and there was positive culture. Staff felt supported. They had access to a wide range of training. Staff worked well together and with others to understand about best practice. There were effective systems for monitoring and improving the quality of the service. These included asking people using the service and other stakeholders for feedback.