Ease Healthcare Wakefield

Care records detailed people's preferences around their care and the service ensured people were happy with their care package prior to providing support. The service worked with other healthcare professionals to ensure people's needs were met. People and relatives felt listened to by the staff team and told us staff were kind.

Staff were complimentary about the management team and felt well supported in their roles. The registered manager understood their duties to be open and honest. Quality assurance systems and regular management meetings took place to ensure service improvement.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.