K2 Care Limited

Staff knew the people they cared for well and understood, and met, their needs. People were protected from avoidable harm by a staff team trained to recognise and report any concerns. Staff assessed and minimised any potential risks to people. Staff followed the provider's procedures to prevent the spread of infection and reduce the risk of cross contamination.

The provider had systems in place to make sure they only employed staff once they had checked they were suitable to work with people who used the service. There were enough staff to meet people's needs safely. The registered manager reviewed staffing levels and people needs regularly. People received care from staff who were trained and well supported to meet people's assessed needs.

Staff supported people to have enough to eat and drink. They worked with external professionals, following their guidance, to support people to keep well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. People were involved in making decisions about their care and support.

Staff were respectful when they spoke with, and about, people. They supported people to develop their independence. Support was person-centred and met each person's specific needs. People and their relatives were involved in their, or their family member's, care reviews. The registered manager sought feedback from people about the quality of the service provided.

People's care plans provided staff with guidance on how to meet each person's needs. The service did not

provide specialist end of life care but would continue to care for people at the end of their life with support from external health professionals. The registered manager told us they were looking to further develop end of life and future wishes care plans to ensure people's wishes were known to staff. Staff worked in partnership with other professionals to ensure that people received care that met their needs.

Systems were in place to deal with any concerns or complaints. The registered manager told us they tried to address any concerns at an early stage, thereby resolving issues before they became complaints.