Infinite Homecare Limited

Risks to people's health, safety and well-being were effectively managed. Medicines were administered safely. The provider had effective infection prevention and control systems in place.

Effective recruitment procedures were in place and there were enough staff employed to meet people's needs. Staff received regular training and supervision to provide care in a person-centred way.

Support was personalised and based on people's assessed needs and preferences. Staff worked effectively with external professionals to ensure people received the support they wanted and needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People and their relatives were involved in making decisions about their care. Staff respected people's privacy and dignity and promoted their independence. People and relatives were aware of the provider's complaints procedure and felt confident to raise concerns.

Systems were in place to monitor and develop standards at the service. Feedback was sought and valued. The provider promoted continuous learning and improvement.

This was an 'inspection using remote technology'. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.