CEL Homecare North East
- Home care
- Dementia care
- Registered since 2019
- Consett, County Durham, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
39 of 45
rated home care services in County Durham are rated Good, like this one.
CEL Homecare North East: inspection record
Rated Good in June 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G My Choice Home Care Good, 0.1 miles away
- G Quality First Care Services Good, 0.5 miles away
- G Kelly Park Limited Good, 0.7 miles away
- – The Oaklea Trust (Durham & Northumberland) No overall rating, 0.7 miles away
- G Infinite Homecare Limited Good, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 12 June 2021. Quoted under the Open Government Licence.
CEL Homecare is a domiciliary care agency providing personal care to people in County Durham, Northumberland, Cumbria and Tyneside. It supported people living with a dementia and mental health conditions. At the time of our inspection 40 people were receiving personal care from the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People received kind and caring support from staff who knew them well. People and relatives said they were happy with the care they received.
Read the rest of CQC's summary
Risks to people were assessed and addressed. Medicines were managed safely. People were supported by staff they knew well, who had been safely recruited. Effective infection prevention and control systems were in place.
Staff received support through regular training, supervision and appraisal. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Care was based on people's assessed needs and preferences. Systems were in place to investigate and respond to complaints. Staff were able to communicate with people effectively.
Governance systems effectively monitored and improved standards. People, relatives and staff spoke positively about the leadership of the service. Feedback was sought and acted on.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Elaine Armstrong
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 12 June 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- CEL Homecare Limited
- Ownership type
- Organisation
- Companies House number
- 11968076 (opens Companies House)
CEL Homecare Limited runs 4 services in England, 2 of them in the North East. 3 are rated Good or Outstanding and 1 has no rating yet.
Other services run by CEL Homecare Limited
- G CEL Homecare Cumbria Good. Home care, Cumberland, North West
- G CEL Homecare Teesside Good. Home care, Stockton-on-Tees
- – CEL Homecare Maryport Not yet rated. Home care, Cumberland, North West
Getting help from Durham County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Durham County Council
- Ask for a care needs assessment
- Phone: 03000 267 979
- Contact adult social care online
- Support for carers
- Paying for care: Durham County Council
Checked on the council's website, November 2026.
Common questions
- Does CEL Homecare North East provide nursing care?
- The Care Quality Commission's register does not list nursing care for CEL Homecare North East.
- When was CEL Homecare North East last inspected?
- The Care Quality Commission's latest rating for CEL Homecare North East was published on 12 June 2021.
- Who runs CEL Homecare North East?
- CEL Homecare North East is run by CEL Homecare Limited. It runs 4 services in England, 2 of them in the North East.
- What is CEL Homecare North East's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 June 2021.
Contact
- Phone
- 01207 500142
- Address
- 73A Medomsley Road, Consett, DH8 5HJ Map (opens Google Maps)
Compare nearby
- G My Choice Home Care Good, 0.1 miles away
- G Quality First Care Services Good, 0.5 miles away
- G Kelly Park Limited Good, 0.7 miles away
- – The Oaklea Trust (Durham & Northumberland) No overall rating, 0.7 miles away
- G Infinite Homecare Limited Good, 0.8 miles away