CEL Homecare Cumbria

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People and their relatives were very satisfied with the care being delivered to them. People felt safe and were complimentary about the staff team. Staff were reported to be kind and considerate and took time to get to know people.

People's care records were in place and reviewed regularly to guide staff on how to assist people safely and encourage their independence.

Risks to people had been assessed and accidents and incidents were recorded and reported appropriately.

Medicines were managed safely. People's specific dietary needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had infection control measures in place. Staff were reminded of PPE guidance during the inspection. People confirmed staff always wore PPE.

Complaints procedures were in place and any concerns had been responded to appropriately. The provider worked with other healthcare professionals for the benefit of people using the service.

Quality checks were in place to monitor the service provided. Policies and procedures were in place and the provider was in the process of reviewing these.

This was an 'inspection using remote technology'. This means we did not visit the office location and instead

used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.