CEL Homecare Teesside
- Home care
- Dementia care
- Registered since 2024
- Central Stockton-on-Tees, Stockton-on-Tees, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 months
since the latest rating was published.
26 of 27
rated home care services in Stockton-on-Tees are rated Good, like this one.
CEL Homecare Teesside: inspection record
Rated Good in June 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Kensington Home Care Good, less than 0.1 miles away
- G OneCall Good, 0.1 miles away
- G Bluebird Care (Stockton and Hartlepool) Good, 0.5 miles away
- G Care Matters (Homecare) Limited Stockton Good, 0.5 miles away
- – DURHAM VALLEY BUSINESS CENTRE Not yet rated, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 26 June 2026 (assessment visit 27 March 2026). Quoted under the Open Government Licence.
Date of Assessment: 22 April to 28 May 2026. The service is a domiciliary care agency providing support to people in their own homes. Not everyone who used the service received support with personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do; we also consider any wider social care provided. The service supports older people, people with physical disabilities and people living with a dementia. At the time of our assessment the service was supporting 60 people. This assessment was carried out as the service has not been assessed since it registered with CQC.
- Safe Good
- Effective Good
- Caring Good
- Responsive No rating
- Well-led Good
Read the rest of CQC's summary
The provider had identified issues with staffing and feedback systems and was taking steps to address them and improve the service. Staffing levels were monitored, but people and relatives said there were sometimes issues with punctuality and consistency of staff. In some cases, this had impacted the care people received. Feedback was sought from staff, people and relatives. However, in some cases feedback from people was inconsistently sought and they had difficulty in contacting the provider when issues arose.
Medicines were safely managed. People were safeguarded from abuse, and incidents were monitored to keep people safe. Staff were supported with regular training, supervision and appraisal.
People received effective support with eating and drinking. Staff worked collaboratively with people, relatives and healthcare partners to ensure people received the support they wanted and needed.
Care was based on people’s assessed needs and preferences. Staff were able to communicate with people effectively to ensure their voices were heard. Systems were in place to investigate and respond to complaints.
Systems were in place to monitor and improve standards at the service. Leaders worked in effective partnership with healthcare partners to ensure people received support that met their needs. Staff spoke positively about the culture and values of the service and felt supported in their roles.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant people’s needs were not always met.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Responsive was rated Requires improvement on 26 June 2026. Ask to see how care plans are kept up to date, how complaints are handled.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Rachel Maughan
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- CEL Homecare Limited
- Ownership type
- Organisation
- Companies House number
- 11968076 (opens Companies House)
CEL Homecare Limited runs 4 services in England, 2 of them in the North East. 3 are rated Good or Outstanding and 1 has no rating yet.
Other services run by CEL Homecare Limited
- G CEL Homecare Cumbria Good. Home care, Cumberland, North West
- G CEL Homecare North East Good. Home care, County Durham
- – CEL Homecare Maryport Not yet rated. Home care, Cumberland, North West
Getting help from Stockton-on-Tees Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stockton-on-Tees Borough Council
- Ask for a care needs assessment
- Phone: 01642 527764
- Contact adult social care online
- Support for carers
- Paying for care: Stockton-on-Tees Borough Council
Checked on the council's website, November 2026.
Common questions
- Does CEL Homecare Teesside provide nursing care?
- The Care Quality Commission's register does not list nursing care for CEL Homecare Teesside.
- When was CEL Homecare Teesside last inspected?
- The Care Quality Commission's latest rating for CEL Homecare Teesside was published on 26 June 2026.
- Who runs CEL Homecare Teesside?
- CEL Homecare Teesside is run by CEL Homecare Limited. It runs 4 services in England, 2 of them in the North East.
- What is CEL Homecare Teesside's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 June 2026.
Contact
- Phone
- 01207 500142
- Address
- 98 Church Road, Stockton-on-tees, TS18 1TW Map (opens Google Maps)
Compare nearby
- G Kensington Home Care Good, less than 0.1 miles away
- G OneCall Good, 0.1 miles away
- G Bluebird Care (Stockton and Hartlepool) Good, 0.5 miles away
- G Care Matters (Homecare) Limited Stockton Good, 0.5 miles away
- – DURHAM VALLEY BUSINESS CENTRE Not yet rated, 0.5 miles away