OneCall
- Home care
- Dementia care
- Registered since 2018
- Central Stockton-on-Tees, Stockton-on-Tees, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
26 of 27
rated home care services in Stockton-on-Tees are rated Good, like this one.
OneCall: inspection record
Rated Good in November 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G CEL Homecare Teesside Good, 0.1 miles away
- G Kensington Home Care Good, 0.1 miles away
- – Highlea Care Limited (North) Not yet rated, 0.5 miles away
- G Bluebird Care (Stockton and Hartlepool) Good, 0.5 miles away
- G Care Matters (Homecare) Limited Stockton Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 12 November 2019. Quoted under the Open Government Licence.
One Call provide sensors into people's homes that are linked to a unit which is monitored 24 hours a day. If a person requires assistance for example if they have had a fall, the sensors alert One Call who will respond and support the person. The service provided this support to about 5000 people. However, they only provided personal care to, on average about ten people a month. The Care Quality Commission looked at the personal care side of One Call.
What inspectors found
People were protected from abuse by staff who understood how to identify and report any concerns. The risks to people's health, safety and welfare had been assessed, recorded and plans put in place to reduce these. Staffing levels enabled people's needs to be met safely.
Read the rest of CQC's summary
Staff were recruited safely and received appropriate training and support to enable them to carry out their role effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People, and where appropriate their relatives, were involved in decisions about their care.
Staff were caring and treated people with kindness and respect.
Information was available to guide staff on the most appropriate way to attend to people. People were confident to raise any concerns.
Staff were supported by the registered manager. Quality assurance systems were completed.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Shaun Taylor
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 12 November 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Stockton-on-Tees Borough Council
- Ownership type
- Organisation
Stockton-on-Tees Borough Council runs 5 services, all in the North East. 5 are rated Good or Outstanding.
Other services run by Stockton-on-Tees Borough Council
- G Reablement Service Good. Home care, Stockton-on-Tees
- G Rosedale Centre Good. Care home, Stockton-on-Tees
- G Stockton-on-Tees Borough Council - 1 Lanark Close Good. Care home, Stockton-on-Tees
- G Stockton-on-Tees Borough Council - 31 Oak Road Good. Care home, Stockton-on-Tees
Getting help from Stockton-on-Tees Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stockton-on-Tees Borough Council
- Ask for a care needs assessment
- Phone: 01642 527764
- Contact adult social care online
- Support for carers
- Paying for care: Stockton-on-Tees Borough Council
Checked on the council's website, November 2026.
Common questions
- Does OneCall provide nursing care?
- The Care Quality Commission's register does not list nursing care for OneCall.
- When was OneCall last inspected?
- The Care Quality Commission's latest rating for OneCall was published on 12 November 2019.
- Who runs OneCall?
- OneCall is run by Stockton-on-Tees Borough Council. It runs 5 services, all in the North East.
- What is OneCall's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 November 2019.
Contact
- Phone
- 01642 528446
- Address
- The Square, Stockton-on-tees, TS18 1TE Map (opens Google Maps)
Compare nearby
- G CEL Homecare Teesside Good, 0.1 miles away
- G Kensington Home Care Good, 0.1 miles away
- – Highlea Care Limited (North) Not yet rated, 0.5 miles away
- G Bluebird Care (Stockton and Hartlepool) Good, 0.5 miles away
- G Care Matters (Homecare) Limited Stockton Good, 0.5 miles away