Crestar Healthcare Ltd North East
- Home care
- Dementia care
- Registered since 2024
- Warwick Bridge, Cumberland, North West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
1 month
since the latest rating was published.
90%
of rated home care services in Cumberland are Good or Outstanding (91% across the North West, 88% across England).
Crestar Healthcare Ltd North East: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Enerst Care Carlisle (Good, less than 0.1 miles away) and CEL Homecare Cumbria (Good, 0.3 miles away).
Nearest home care services:
- – CSG Healthcare UK Ltd - Cumbria Not yet rated, less than 0.1 miles away
- G Enerst Care Carlisle Good, less than 0.1 miles away
- – GLEAMLITE SERVICES LIMITED – CUMBERLAND BRANCH Not yet rated, less than 0.1 miles away
- – MNI Care Ltd Not yet rated, less than 0.1 miles away
- – Simeon Care Limited Cumberland Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 September 2026 (assessment visit 3 August 2026). Quoted under the Open Government Licence.
Date of assessment: 14 August to 2 September 2026.
Crestar Healthcare Ltd North East is a domiciliary care agency providing personal care and support to people in their own homes. Personal care is help with tasks related to personal hygiene and eating. Not everyone who used the service received the regulated activity of personal care. CQC only inspects where people receive personal care. At the time of the assessment there were 9 people receiving a regulated activity. The service supports people with a range of care needs including older people, people living with dementia, mental health conditions, physical disabilities, or sensory impairments.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This was the first inspection of this service.
There was a safe culture which put people at the centre of their care and support. Staff were motivated to deliver quality care which was person-centred and ensured people were safe. Managers promoted feedback from people and staff to improve care and to monitor any changes which might arise to provide support at the earliest opportunity.
Managers and staff were all trained and eager to learn more and improve care and support. The service made good use of electronic systems to monitor visits and support.
People designed their care and support with the service and their relatives, and this was shared effectively with staff and external healthcare professionals when needed. Care plans were reflective of people’s preferences and needs and support was delivered with their consent.
There were enough staff to meet the existing needs of people, with time for staff to get to the call on time and to spend the full call time with the person. There was a good monitoring of whether calls were on time or late, and managers acted when calls were late to improve punctuality.
The provider had clear policies, roles and responsibilities. The provider maintained good systems of accountability and governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. The managers conducted various quality assurance audits to ensure good care and support delivery and to look for improvements.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Dickson Kanyangu
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Crestar Healthcare Limited
- Ownership type
- Organisation
- Companies House number
- 07411588 (opens Companies House)
Crestar Healthcare Limited runs 2 services in England, 1 of them in the North West. 0 are rated Good or Outstanding and 2 have no rating yet.
Other services run by Crestar Healthcare Limited
- – Crestar Healthcare No overall rating. Home care, Sandwell, West Midlands
Getting help from Cumberland Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cumberland Council
- Ask for a care needs assessment
- Phone: 0300 373 3732, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm. Out-of-hours emergencies: 01228 273 800
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Crestar Healthcare Ltd North East provide nursing care?
- The Care Quality Commission's register does not list nursing care for Crestar Healthcare Ltd North East.
- When was Crestar Healthcare Ltd North East last inspected?
- The Care Quality Commission's latest rating for Crestar Healthcare Ltd North East was published on 25 September 2026.
- Who runs Crestar Healthcare Ltd North East?
- Crestar Healthcare Ltd North East is run by Crestar Healthcare Limited. It runs 2 services in England, 1 of them in the North West.
- What is Crestar Healthcare Ltd North East's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01228 564423
- Address
- Room No 2.05, Warwick Mill Business Park, Warwick Mill, Warwick Bridge, Carlisle, CA4 8RR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Enerst Care Carlisle (Good, less than 0.1 miles away) and CEL Homecare Cumbria (Good, 0.3 miles away).
Nearest home care services:
- – CSG Healthcare UK Ltd - Cumbria Not yet rated, less than 0.1 miles away
- G Enerst Care Carlisle Good, less than 0.1 miles away
- – GLEAMLITE SERVICES LIMITED – CUMBERLAND BRANCH Not yet rated, less than 0.1 miles away
- – MNI Care Ltd Not yet rated, less than 0.1 miles away
- – Simeon Care Limited Cumberland Not yet rated, less than 0.1 miles away