Crestar Healthcare

We found the provider had taken appropriate action to address and comply with the previously identified breach. Improvements had been made to ensure governance standards were met.

An assessment has been undertaken of a specialist service registered for use by autistic people or people with a learning disability. At the time of the assessment, the service did not provide care to people with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Where accidents and incidents had occurred, appropriate actions were taken to reduce the risk of a reoccurrence. Staff were knowledgeable about people’s care and support needs.

People were assured they would be protected from the risk of potential abuse, as staff were aware of how to safeguard them. Risk assessments were specific to the person and supported staff’s understanding about how to reduce the risk to people.

Recruitment processes ensured staff were safely recruited and suitable to work with people. Sufficient staffing levels were provided to ensure people’s assessed needs were met. Systems and practices ensured people were protected from the risk of avoidable infections. People were supported by trained staff to take their prescribed medicines.

The culture of the service promoted equality and diversity and provided a person-centred approach. The registered manager was skilled and experienced within their role and had aspirations to develop the service. Systems were in place to encourage people to have a say about the service they received. Staff had access to regular meetings and supervision sessions enabling them to take part in decisions about the delivery of the service.

The registered manager worked with other healthcare professionals to ensure people received a seamless service. Good governance ensured people received a safe and effective service and ensured staff were skilled and kept abreast of changes to people’s care needs.