Cherish Home Care Ltd - Sandwell

People's support needs were risk assessed and care plans provided staff with the information they needed to manage the identified risk.

The provider carried out recruitment checks to ensure staff were suitable for the role.

Staff had the necessary skills to carry out their role. Staff had regular training opportunities and training specific to people's individual needs was provided.

Some medication administration records (MARS) had missing signatures and no entries for staff to record people's allergies or if someone was away due to a hospital admission. Where people required as and when medicines (PRN) staff knew when to administer them and how to record them. Staff had received medication training and checks of their competency to administer medicines safely had been completed.

Infection control policies and procedures were in place to keep people safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way and in their best interests: the policies and systems in the service supported this practice.

People's individual communication needs were considered to support them to be involved in their care.

The management and care team ensured they supported people in a person-centred way to reflect people's equality and diverse needs.

The quality of care provided was continually assessed, reviewed and improved. People using the service, relatives and staff were given the opportunity to provide feedback. Audits took place to ensure the quality of the service was maintained.

The service worked well with health and other professionals to ensure people's needs were met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk