Housing 21 - Goldfield Court
- Home care
- Registered since 2012
- West Bromwich, Sandwell, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
34 of 49
rated home care services in Sandwell are rated Good, like this one.
Housing 21 - Goldfield Court: inspection record
Rated Good in March 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Domiciliary Care Midlands Good, 0.3 miles away
- G Trust In Care Limited Good, 0.3 miles away
- G Clements Health Care Good, 0.3 miles away
- G Bluebird Care West Bromwich & Sandwell Good, 0.4 miles away
- G Cherish Home Care Ltd - Sandwell Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 30 March 2023. Quoted under the Open Government Licence.
Goldfield Court is an 'Extracare' service with 93 flats. The service provides support to older people, those living with dementia, people living with sensory impairment and people with physical disabilities. At the time of our inspection there were 48 people receiving a regulated activity. People live in a large purpose- built building with staff available on site. Various external services such as a restaurant and a hairdresser are available on the wider site.
What inspectors found
People had effective and robust support care plans in place, however, there were no care plans regarding individual protected characteristics. The provider's systems had not provided people with choice to receive prescribed medication from pharmacies other than the provider's approved pharmacy.
Read the rest of CQC's summary
People felt safe and trusted staff. Staff knew how to support people to keep them safe. Prescribed medication was given according to the prescriber's instructions. Carers had received training to recognise and report signs of abuse.
Safe recruitment processes were in place and staff received a thorough induction to familiarise themselves with the expectations of the role and the values of the service. Staff received appropriate training and supervision to help them acquire the skills and knowledge to fulfil their role and responsibilities.
People told us staff were caring and compassionate. People were treated with dignity and respect and their independence was promoted and encouraged by staff.
People's needs were assessed before the service provided them with care or support. People and their relatives, where appropriate, were involved in this process.
The registered manager was open and transparent and promoted a person-centred culture within the service. Systems and processes were in place to seek the views of the people who used it.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Well-led was rated Requires improvement on 30 March 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Joanne Riches
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 30 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Housing 21Brand: Housing & Care 21
- Ownership type
- Organisation
- Companies House number
- IP16791R (opens Companies House)
Housing 21 runs 48 services in England, 15 of them in the West Midlands. 45 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Housing 21
- O Housing 21 - Dovecote Meadow Outstanding. Home care, Sunderland, North East
- O Housing 21 - Knaves Court Outstanding. Home care, Walsall
- O Housing 21 - Oak House Outstanding. Home care, Suffolk, East of England
- O Housing 21 - Oakley Gardens Outstanding. Home care, Sandwell
Getting help from Sandwell Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sandwell Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 569 7474 (option 4), Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sandwell Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Housing 21 - Goldfield Court provide nursing care?
- The Care Quality Commission's register does not list nursing care for Housing 21 - Goldfield Court.
- When was Housing 21 - Goldfield Court last inspected?
- The Care Quality Commission's latest rating for Housing 21 - Goldfield Court was published on 30 March 2023.
- Who runs Housing 21 - Goldfield Court?
- Housing 21 - Goldfield Court is run by Housing 21. It runs 48 services in England, 15 of them in the West Midlands.
- What is Housing 21 - Goldfield Court's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 March 2023.
Contact
- Phone
- 0370 192 4000
- Address
- Dartmouth Street, Sandwell, West Bromwich, B70 8GH Map (opens Google Maps)
Compare nearby
- G Domiciliary Care Midlands Good, 0.3 miles away
- G Trust In Care Limited Good, 0.3 miles away
- G Clements Health Care Good, 0.3 miles away
- G Bluebird Care West Bromwich & Sandwell Good, 0.4 miles away
- G Cherish Home Care Ltd - Sandwell Good, 0.4 miles away