Cradley Care Services Ltd
- Home care
- Dementia care
- Registered since 2021
- Brierley Hill, Dudley, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
9 of 34
rated home care services in Dudley are rated Requires improvement, like this one.
Cradley Care Services Ltd: inspection record
Rated Requires improvement in March 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Oak Healthcare (Good, 0.3 miles away) and Clent View Domiciliary Service (Good, 0.6 miles away).
Nearest home care services:
- – High-End Health Care UK Ltd Not yet rated, 0.1 miles away
- G Oak Healthcare Good, 0.3 miles away
- RI Lily Health Care Limited Requires improvement, 0.4 miles away
- – Library Lodge Not yet rated, 0.4 miles away
- G Clent View Domiciliary Service Good, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 15 March 2023. Quoted under the Open Government Licence.
Cradley Care Services is a domiciliary care agency. The service provides personal care to people living in their own homes. At the time of our inspection there were 50 people using the service.
What inspectors found
Some systems to monitor the quality of the service had not been effective. Robust auditing had not taken place and had not identified that Electronic Call Monitoring Records (ECM), were incorrect and that call times were inaccurately recorded.
Read the rest of CQC's summary
People felt safe and trusted staff. Staff knew how to support people to keep them safe. Prescribed medication was given according to the prescriber's instructions. Carers had received training to recognise and report signs of abuse.
Safe recruitment processes were in place and staff received a thorough induction to familiarise themselves with the expectations of the role and the values of the service. Staff received appropriate training and supervision to help them acquire the skills and knowledge to fulfil their role and responsibilities.
People told us staff were caring and compassionate. People were treated with dignity and respect and their independence was promoted and encouraged by staff.
People's needs were assessed before the service provided them with care or support. People and their relatives, where appropriate, were involved in this process.
The registered manager was open and transparent and promoted a person-centred culture within the service according to staff. Systems and processes were in place to seek the views of the people who used it.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Safe was rated Requires improvement on 15 March 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 15 March 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Faith Chidongo
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 15 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Cradley Care Services Ltd
- Ownership type
- Organisation
- Companies House number
- 12751320 (opens Companies House)
Cradley Care Services Ltd runs 2 services, all in the West Midlands. 0 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Cradley Care Services Ltd
- – Warwick Disability Support Not yet rated. Home care, Warwickshire
Getting help from Dudley Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Dudley Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0300 555 0055, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Dudley Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Cradley Care Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Cradley Care Services Ltd.
- When was Cradley Care Services Ltd last inspected?
- The Care Quality Commission's latest rating for Cradley Care Services Ltd was published on 15 March 2023.
- Who runs Cradley Care Services Ltd?
- Cradley Care Services Ltd is run by Cradley Care Services Ltd. It runs 2 services, all in the West Midlands.
- What is Cradley Care Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 15 March 2023.
Contact
- Phone
- 07871 670922
- Address
- Commercial House, 32 High Street, Brockmoor, Brierley Hill, DY5 3JA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Oak Healthcare (Good, 0.3 miles away) and Clent View Domiciliary Service (Good, 0.6 miles away).
Nearest home care services:
- – High-End Health Care UK Ltd Not yet rated, 0.1 miles away
- G Oak Healthcare Good, 0.3 miles away
- RI Lily Health Care Limited Requires improvement, 0.4 miles away
- – Library Lodge Not yet rated, 0.4 miles away
- G Clent View Domiciliary Service Good, 0.6 miles away