Medistaff24
- Home care
- Dementia care
- Registered since 2021
- Evesham, Worcestershire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
7 months
since the latest rating was published.
70 of 83
rated home care services in Worcestershire are rated Good, like this one.
Medistaff24: inspection record
Rated Good in April 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G HF Trust - Worcestershire & Warwickshire Good, 0.1 miles away
- G Quality Health and Homecare Services Ltd Good, 0.3 miles away
- G Helping Hands Evesham and Cotswold Good, 0.6 miles away
- G Full Care Solutions Limited Good, 0.6 miles away
- – Causeway Care CIC Not yet rated, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 April 2026 (assessment visit 6 January 2026). Quoted under the Open Government Licence.
Date of assessment: 29 January to 19 February 2026.
Medistaff24 is a domiciliary care agency registered to provide personal care to people in their homes. The service supports older people, younger adults, people with a learning disability and those living with a sensory impairment, physical disability or dementia. At the time of our assessment 12 people were receiving a regulated activity. We assessed the service against ‘Right support, right care, right culture’. This guidance supported judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This announced inspection was carried out to review the quality of care and the service’s compliance with legal requirements.
Right Care
People’s care plans contained detailed and personalised information. Care was person-centred, and people were involved in decisions about their support. The service helped people maintain their health and wellbeing and promoted independence. People told us staff listened to them and responded quickly when they raised questions or concerns.
Right Culture
The service placed emphasis on staff engagement, wellbeing and enablement, supporting staff to deliver compassionate, person-centred care. Leaders promoted an open, inclusive culture, and staff told us they felt valued and able to approach management with any concerns.
Right support
Care was consistently provided in a way that was safe and met people's needs. Some aspects of people's care records needed to be improved. Mental capacity assessments were not always detailed and instructions to staff on administering certain PRN (as required) medicines were also not always clear. There was no evidence of this impacting on the care people received but more robust records would strengthen the information to support staff decision making and safe and effective medicines management.
Governance systems were in place; however, we were not assured they were always effective in identifying shortfalls in quality, performance and risk.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Hrisa Dimitrova
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 22 December 2022. Latest assessment published 1 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Medistaff24 Ltd
- Ownership type
- Organisation
- Companies House number
- 11014768 (opens Companies House)
Getting help from Worcestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Worcestershire County Council
- Ask for a care needs assessment
- Phone: 01905 768053, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Worcestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Medistaff24 provide nursing care?
- The Care Quality Commission's register does not list nursing care for Medistaff24.
- When was Medistaff24 last inspected?
- The Care Quality Commission's latest rating for Medistaff24 was published on 1 April 2026.
- Who runs Medistaff24?
- Medistaff24 is run by Medistaff24 Ltd.
- What is Medistaff24's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 April 2026.
Contact
- Phone
- 01386 765102
- Address
- 64 Kings Road, Evesham, WR11 3BS Map (opens Google Maps)
Compare nearby
- G HF Trust - Worcestershire & Warwickshire Good, 0.1 miles away
- G Quality Health and Homecare Services Ltd Good, 0.3 miles away
- G Helping Hands Evesham and Cotswold Good, 0.6 miles away
- G Full Care Solutions Limited Good, 0.6 miles away
- – Causeway Care CIC Not yet rated, 0.8 miles away