Sportfit

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Sportfit also runs a 'supported living service' from the same building. A different staff team run this service and it does not come under The Care Quality Commissions regulatory remit, as they do not provide personal care to people.

There were enough staff in place who had received appropriate training and support in their role. Staff were caring, knowledgeable and dedicated to providing good quality care. A Relative told us staff treated their family members with respect.

People were safeguarded against the risks of suffering abuse and avoidable harm. Risks associated with people's care were assessed and effectively reduced.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were systems in place to monitor the quality and safety of the care. The management team had effective oversight of the service and were practically involved in the day to day organisation of people's care packages.

There were systems in place to deal appropriately with complaints and feedback.