Perspecktive Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people's care and support needs. Staff received comprehensive training to enable them to carry out their roles effectively.

Staff were happy working for the service and felt supported by the registered manager and senior management team.

Care records contained clear information covering all aspects of people's individualised care and support. Risk assessments were comprehensive and information about people was written in a respectful and personalised way.

People and their relatives were involved in the planning and delivery of their care and asked for feedback which was acted upon when appropriate. Staff were encouraged to be actively involved in service development.

Staff at the service worked with health and social care professionals to ensure good outcomes for people.

The service had established links in the local community and had worked in partnership with key organisations including local authorities and other agencies providing social care services to improve the service for people.

There were systems in place to monitor and improve the quality of the service. When there were problems, the registered manager dealt with them effectively and worked to reduce the likelihood of recurrence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.