Getta Life Limited

The management and leadership of the service were exceptional. The registered manager and management team had an excellent understanding of the provision of care and support for people living with a learning disability. They had continued to actively seek education opportunities for themselves and their staff to build on their detailed knowledge. This meant people received care and support in line with current best practice. Managers and staff had an exceptional knowledge of people's needs and health and social care professionals gave us extremely positive feedback about the service.

The registered manager was committed to continuous learning and fostered a supportive and enabling culture for both people and staff. People, their relatives and staff were highly complementary about the management of the service.

People received a truly person-centred service which promoted excellent outcomes for them. This included supporting their independence and control over their own lives. Following the last inspection, the management team focussed on further developing people's independence to enhance their quality of life.

The management and staff team continued to foster a caring and compassionate culture which put people at the centre of their care. People were supported to follow their interests and staff supported them to overcome any barriers to make the most of new opportunities. Staff really cared for people they supported and were invested in maintaining and promoting their wellbeing.

Staff had an in-depth knowledge of the people they supported and worked with them daily to improve their quality of life. Activities were led by people's choices and were reflective of their social, cultural and wellbeing needs. Staff really focussed on people's interests to enable them to have new experiences. People

were supported to be active in their local communities and develop new skills to broaden their horizons. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's nutritional and healthcare needs were met in a timely way. Staff received a range of training opportunities that were specifically designed to enable them to effectively support people using the service.

People were safe and risks to people were identified, assessed and managed safely with an enabling and empowering focus so no one was restricted. Staff supported people to take positive risks and were flexible in their approach. There were enough staff to meet people's needs safely and recruitment processes were robust with people included so they had a say about who might be employed to support them. Medicines were managed and administered safely, by trained and competent staff who supported people to have as much control as possible.