Ency Care Limited
- Home care
- Dementia care
- Registered since 2021
- Hailey, Hertfordshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
151 of 188
rated home care services in Hertfordshire are rated Good, like this one.
Ency Care Limited: inspection record
Rated Good in August 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Cavendish House Good, less than 0.1 miles away
- G Portfolio Homecare Limited Good, less than 0.1 miles away
- – Abundant Care Solutions Not yet rated, 0.4 miles away
- G Freedom Care (Herts) Limited Good, 1.2 miles away
- G Cura Vita Complex Care Group Limited Good, 1.5 miles away
About the service
From the Care Quality Commission's inspection report published 12 August 2022. Quoted under the Open Government Licence.
Ency Care Limited is a domiciliary care agency providing personal care to two people in their own homes at the time of the inspection.
What inspectors found
People's relatives told us they felt their family members were safe and well supported by the service. Individual risks were assessed, and staff were aware of these. Reviews of events and accidents were carried out and any actions needed were completed. Medicines were managed appropriately, and staff knew how to report any concerns about a person's safety or welfare. People told us staff arrived when they should, stayed for the required time and did not miss visits.
Read the rest of CQC's summary
Staff received relevant training for their role and people felt they had the right knowledge and skills. Staff felt supported by the management team. People told us staff respected their preferences and choices. People were asked for their consent before receiving support and the principles of the Mental Capacity Act were followed.
People's relatives told us staff were kind and caring. Staff enjoyed working for the service and told us the culture was to ensure care was person centred. Care plans included information needed to support people safely and in accordance with their wishes and preferences. These were reviewed regularly.
People, relatives and staff were asked for their views about the service and felt listened to. There were monitoring processes in place to help ensure a good standard of service. Quality assurance systems identified any areas that needed further development.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Uloma Opara
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 12 August 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ency Care Limited
- Ownership type
- Organisation
- Companies House number
- 12656059 (opens Companies House)
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Ency Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ency Care Limited.
- When was Ency Care Limited last inspected?
- The Care Quality Commission's latest rating for Ency Care Limited was published on 12 August 2022.
- Who runs Ency Care Limited?
- Ency Care Limited is run by Ency Care Limited.
- What is Ency Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 August 2022.
Contact
- Phone
- 07438 103862
- Address
- Cavendish House, Plumpton Road, Hoddesdon, EN11 0LB Map (opens Google Maps)
Compare nearby
- G Cavendish House Good, less than 0.1 miles away
- G Portfolio Homecare Limited Good, less than 0.1 miles away
- – Abundant Care Solutions Not yet rated, 0.4 miles away
- G Freedom Care (Herts) Limited Good, 1.2 miles away
- G Cura Vita Complex Care Group Limited Good, 1.5 miles away