The Serenity Community Hub

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities which most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People's independence was promoted. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service ensured information was available in different formats. People's communication needs were identified and support plans detailed their preferred ways to communicate and make decisions.

Risks to people were assessed, managed, monitored, and support plans guided staff how to promote people's safely and wellbeing. People were supported to maintain their tenancy, which included monitoring environmental health and safety.

The service had enough appropriately skilled staff to meet people's needs and keep them safe.

Right Care People's care, support and their support plans reflected their range of needs, abilities, interests, and goals. Staff enabled and empowered people to take part in activities and pursue interests that were tailored to them.

Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and knew how to apply it. Staff supported people to stay safe and maintain their wellbeing.

People were supported with their medicines by staff trained and competent to do so. People were involved and supported by staff in the planning and preparation of meals.

People received kind and compassionate care and support. Staff protected and respected people's privacy and dignity, promoted their independence and treated them with respect.

People received care and support from staff who knew them well and understood their individual needs and considered their individual preferences. Staff understood people's individual ways of communicating and spoke about them with respect.

Right Culture People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. People and their relatives were involved in planning and the review of their care and support plans.

Systems were in place to ensure staff were safely recruited and trained for their role to provide person- centred care based on people's individual care needs and risks. The staff worked well with external agencies and health and social care professionals, in supporting people with their ongoing care and support needs.

People and their relatives told us they felt confident to approach the management team and that their suggestions would be listened and responded to. A range of quality checks with oversight at provider level helped to maintain and improve the service and the lives of people supported.