Greenwood Homecare Grantham

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were knowledgeable and had a broad range of training. People had enough to eat and drink. People had access to healthcare when they needed it, and advice was sought from specialist health professionals.

People were supported by staff who were kind and caring, staff knew people well and people were involved in making decisions about their care. People were treated with dignity and respect and their right to privacy was upheld.

The service was flexible to meet people's needs. Staff had a good understanding of how to support people and people chose how they spent their time. There were systems in place to respond to complaints and concerns. Developments were underway to ensure people were provided with caring and compassionate support at the end of their lives.

Greenwood Homecare Grantham was well led. There was a positive culture which placed people at the heart of their care. There were effective systems to ensure the safety and quality of the service. There was strong leadership at the service and relatives and staff spoke highly of the registered manager. Staff felt supported and valued.