Catholic Care - Diocese of Leeds

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Staff received good induction, training and ongoing support to enable them to meet people's needs effectively.

People were supported to access health and social care services, and to enjoy a balanced diet which took into account their choices and preferences.

People said staff were kind and caring, and staff knew how to protect and promote people's independence, privacy and dignity.

People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans contained highly detailed person-centred information on people's needs, choices and preferences.

People were supported to maintain employment and access the community independently and lead fulfilling lives of their own choosing.

There were effective mechanisms of audit and oversight of the quality of the service. The provider engaged

effectively with people and staff to ensure their opinions of the service were used to drive improvement.