Home Instead Central Leeds

People were supported by staff who were trained and had their competency check for administering medicines safely. Medication audits were regularly completed.

Steps had been taken to reduce risks to people as risks to people were understood by staff and recorded in risk assessments. Staff were following infection prevention and control guidance, which included wearing PPE.

People were supported by a small group of staff, which they appreciated as this provided more consistency for them. Staff were said to be consistently on time and records supported this.

Staff supported people to access healthcare services when they needed this support. They were trained to recognise and respond to signs of ill health and knew what to do in the event of an emergency. People were supported to have enough to eat and drink.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives spoke warmly about the support they received from the staff team. Staff understood how people preferred to be supported and positive working relationships had formed between people and staff. People's privacy and dignity was maintained through staff practice.

Care plans were in place which reflected people's needs in detail. People said they were part of the process when their care package was first designed and through regular reviews. Relatives were able to access electronic care records for their loved one, which provided them with assurance.

The service was well-led by an effective management team. The entire staff team demonstrated the values of going above and beyond people's expectations. People and relatives knew how to complain if they were unhappy, but this system had not been needed.

Effective quality assurances processes were in place. People were regularly asked for their feedback, which was positive. The provider worked with partners on a number of different initiatives designed to continuously improve their service.