Office
- Home care
- Registered since 2022
- Harehills, Leeds, Yorkshire and the Humber
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
19 months
since the latest rating was published.
83%
of rated home care services in Leeds are Good or Outstanding (90% across Yorkshire and the Humber, 88% across England).
Office: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Ethical Homecare Solutions (Good, 0.1 miles away) and Number 12 Chapeltown Enterprise Centre (Good, 0.1 miles away).
Nearest home care services:
- G Ethical Homecare Solutions Good, 0.1 miles away
- G Number 12 Chapeltown Enterprise Centre Good, 0.1 miles away
- RI Cardinal Care Services Ltd Requires improvement, 0.3 miles away
- G Love In Care Good, 0.3 miles away
- – Right at Home - Leeds East, Roundhay to Rothwell Not yet rated, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 April 2025 (assessment visit 13 January 2025). Quoted under the Open Government Licence.
The Restored House is a domiciliary care service which provides care and support to people who live in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment, 2 people were being supported with personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We assessed a total of 34 quality statements from the safe, effective, caring, responsive and well-led key questions. This was a first assessment of the service who registered with CQC on 14 November 2023.
The assessment of these 34 quality statements indicated areas of good practice. The overall rating is good.
We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating. Unlike our standard approach to assessment, we did not physically visit the office of the location. Instead of visiting the office location we used technology, such as electronic file sharing and video or phone calls to engage with people using the service, management and staff.
People were protected from the risk of harm and kept safe. Any safety incidents were investigated thoroughly.
The registered manager ensured staff received training and support to maintain high-quality care. People received support from staff who were familiar to them. Staff managed medicines safely and involved people in planning any changes.
The registered manager instilled and practiced a culture which was underpinned by delivering care of a high standard. This ethos was understood and practiced by staff.
Governance systems were effective at identifying any shortfalls in practice.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Rebecca Millen-Anku
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Restored House Ltd
- Ownership type
- Organisation
- Companies House number
- 12785659 (opens Companies House)
Getting help from Leeds City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leeds City Council
- Ask for a care needs assessment
- Phone: 0113 222 4401, weekdays 9am to 5pm (Wednesdays from 10am)
- Support for carers
- Paying for care: Leeds City Council
Checked on the council's website, November 2026.
Common questions
- Does Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Office.
- When was Office last inspected?
- The Care Quality Commission's latest rating for Office was published on 1 April 2025.
- Who runs Office?
- Office is run by The Restored House Ltd.
- What is Office's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07450 270179
- Address
- 55 Mexborough Grove, Leeds, LS7 3EA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Ethical Homecare Solutions (Good, 0.1 miles away) and Number 12 Chapeltown Enterprise Centre (Good, 0.1 miles away).
Nearest home care services:
- G Ethical Homecare Solutions Good, 0.1 miles away
- G Number 12 Chapeltown Enterprise Centre Good, 0.1 miles away
- RI Cardinal Care Services Ltd Requires improvement, 0.3 miles away
- G Love In Care Good, 0.3 miles away
- – Right at Home - Leeds East, Roundhay to Rothwell Not yet rated, 0.3 miles away