Cardinal Care Services Ltd
- Home care
- Dementia care
- Registered since 2017
- Central Leeds, Leeds, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
19 months
since the latest rating was published.
22 of 132
rated home care services in Leeds are rated Requires improvement, like this one.
Cardinal Care Services Ltd: inspection record
Rated Requires improvement in April 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Love In Care (Good, less than 0.1 miles away) and XL Care Services Limited (Good, less than 0.1 miles away).
Nearest home care services:
- G Love In Care Good, less than 0.1 miles away
- – Right at Home - Leeds East, Roundhay to Rothwell Not yet rated, less than 0.1 miles away
- G XL Care Services Limited Good, less than 0.1 miles away
- G Yorkshire and Humber Healthcare Alliance Good, less than 0.1 miles away
- G Yorkshire Homecare Limited Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 2 April 2025 (assessment visit 13 January 2025). Quoted under the Open Government Licence.
Date of Assessment: 20 January to 3 February 2025. Cardinal Care is a care at home service providing support to older people, including people living with dementia. At the time of assessment, the service was providing care to 10 people who lived in Leeds. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do; we also consider any wider social care provided. This assessment was carried out due to the length of time since our last assessment. We reviewed 14 quality statements in the key questions of safe, caring, responsive and well led. During our assessment, we identified 1 breach of the legal regulations in relation to good governance. We found management oversight had deteriorated and the quality monitoring systems in place needed to be improved to ensure any shortfalls were identified and acted upon in a timely way. You can find more details of our concerns in the evidence category findings. Risks to people’s care were identified and planned, but some areas required additional detail. People received their medication as planned, but these were not always recorded accurately. Staff knew people well and care was provided consistently by a small staff team, however we found lack of evidence around staff’s training, regular checks on their competencies and supervisions. People received personalised care that was flexible to meet their needs.
- Safe No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The provider was in breach of legal regulation in relation to the governance of the service.
Questions to ask the service
- Safe was rated Requires improvement on 2 April 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 2 April 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Christina Cambridge
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 12 February 2020. Latest assessment published 2 April 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Cardinal Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 10406017 (opens Companies House)
Getting help from Leeds City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leeds City Council
- Ask for a care needs assessment
- Phone: 0113 222 4401, weekdays 9am to 5pm (Wednesdays from 10am)
- Support for carers
- Paying for care: Leeds City Council
Checked on the council's website, November 2026.
Common questions
- Does Cardinal Care Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Cardinal Care Services Ltd.
- When was Cardinal Care Services Ltd last inspected?
- The Care Quality Commission's latest rating for Cardinal Care Services Ltd was published on 2 April 2025.
- Who runs Cardinal Care Services Ltd?
- Cardinal Care Services Ltd is run by Cardinal Care Services Limited.
- What is Cardinal Care Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 2 April 2025.
Contact
- Phone
- 0113 322 9664
- Address
- Leeds Media Centre, S6, 21 Savile Mount, Leeds, LS7 3HZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Love In Care (Good, less than 0.1 miles away) and XL Care Services Limited (Good, less than 0.1 miles away).
Nearest home care services:
- G Love In Care Good, less than 0.1 miles away
- – Right at Home - Leeds East, Roundhay to Rothwell Not yet rated, less than 0.1 miles away
- G XL Care Services Limited Good, less than 0.1 miles away
- G Yorkshire and Humber Healthcare Alliance Good, less than 0.1 miles away
- G Yorkshire Homecare Limited Good, 0.1 miles away