Love In Care

The service had made improvements since the last inspection in January 2020. We assessed all 8 quality statements within the safe key question which has been rated good. This meant people were safe and risks to their safety and wellbeing were assessed. People were able to make informed choices about risks and given support to understand these. People received their medicines safely and as prescribed. People lived in safe environments and there was a learning culture whereby any accidents or incidents were fully investigated and measures taken to reduce the likelihood of repeat events.

We assessed 2 quality statements within the effective key question which has been rated good. This meant people received effective care which met their needs. People’s needs were assessed and care plans were developed from assessment information. Where people lacked capacity to consent, staff upheld their rights and acted in accordance with the Mental Capacity Act 2005.

We assessed 1 quality statement within the caring key question which has been rated good. People were supported by a caring staff team who respected their choices and preferences and staff encouraged people to remain independent where possible.

We assessed 1 quality statement within the responsive key question which has been rated good. Systems were in place to ensure people received person centred care which met their needs. Processes were in place that identified information about people who are most likely to experience inequality in experience or outcomes.