Number 12 Chapeltown Enterprise Centre

People's experience of the service and what we found: We found the provider did not always follow safe recruitment processes, carry out decision specific mental capacity assessments, or record details of 'when required' medications in care plans. We made recommendations in these areas. We found people who used the service were happy with their care. The provider care plans were person centred and detailed.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support The staff supported people to have the maximum possible choice, control, and independence. Staff spoke confidently about always offering people choice. One person told us, "They [carer staff] are all very good to me and are always asking permission."

Right Care People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. People told us, "They {care staff] have shown so much care and compassion, it's been unreal."

Right Culture People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. A staff member told us the team "Is like a family" and one person told us, "I can rely on them."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We have made recommendations about recording information of 'when required' medication in care plans,

safe recruitment processes, and completing capacity assessments in line with current guidance and legislation.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk