Eeze Care London
Home care, Ealing
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Eeze Care London: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2023. Rated Requires improvement in 2023, then Good in October 2026.
Its last inspection improved it from Requires improvement to Good. The latest rating was published this month.
What inspectors found
From the Care Quality Commission's assessment published 6 October 2026 (assessment visit 4 September 2026). Quoted under the Open Government Licence.
Date of assessment: 22 to 29 September 2026.
Eeze Care London is registered to provide personal care in supported living settings. They operated 4 supported living settings at the time of our assessment. Not everyone using the service received support with personal care. At the time of our assessment, 11 people were receiving support with personal care. The provider was also registered to deliver personal care to people living in their own homes (homecare). No one was receiving this type of support when we assessed the service.
Read the full summary
The last rating for the service was requires improvement (Published 12 October 2022). At our last assessment, we identified breaches of legal regulations relating to person-centred care, consent to care and treatment, safe care and treatment, good governance and fit and proper persons employed. At this assessment, we found the provider had made enough improvement and was no longer breaching any legal regulations. We have rated the service good.
People received safe care and treatment. Staff assessed risks. They supported people to make choices and take risks when this was appropriate. Managers and staff followed systems to learn when things went wrong. They investigated incidents, accidents and complaints. These were discussed with staff and people using the service. This helped to ensure improvements were made. People received support to manage their medicines. Staff worked with healthcare teams to ensure medicines were reviewed and, when possible, reduced.
There were enough staff to care for people and keep them safe. Staff undertook a range of training to help them understand about their roles and responsibilities. Managers assessed their skills and competencies. Staff explained they felt supported and enjoyed working at the service. There were effective systems for staff to communicate with each other and external professionals.
Managers assessed people’s needs and choices along with them and their representatives. They created personalised care plans. People were involved in reviewing their care and making plans for the future. Staff supported people to learn skills and develop their independence.
Staff were kind, caring and supportive. They knew people well and had good relationships with people. People’s privacy was respected. People received personalised care which reflected their individual needs and respected their diversity and human rights.
There were effective systems for monitoring and improving the quality of the service. Managers carried out a range of audits and checks. They asked people using the service and other stakeholders for feedback. The provider made improvements based on feedback.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider was following this guidance. They provided person-centred care and support which took account of people’s wishes. Staff assessed how each person communicated. They found ways to ensure people were able to make informed choices and could communicate their needs. People were supported to do things for themselves and be in control of their lives. People participated in the local community for activities, work and education.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good.
This meant people were safe and protected from avoidable harm.
At our previous assessment, the provider was in breach of the legal regulations relating to safe care and treatment and employment of staff. At this assessment, enough improvement had been made, and the provider was no longer breaching these legal regulations.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
At our previous assessment, the provider was in breach of the legal regulation relating to consent to care and treatment. At this assessment, enough improvement had been made, and the provider was no longer breaching this legal regulation.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good.
This meant people’s needs were met through good organisation and delivery.
At our previous assessment, the provider was in breach of the legal regulation relating to person-centred care. At this assessment, enough improvement had been made, and the provider was no longer breaching this legal regulation.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
At our previous assessment, the provider was in breach of the legal regulation relating to good governance. At this assessment, enough improvement had been made, and the provider was no longer breaching this legal regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 184 Beaconsfield Road, Southall, UB1 1EA |
|---|---|
| Neighbourhood | Southall, Ealing |
| Phone | 020 8571 2809 |
| Website | www.eezecare.co.uk |
| Registered manager | Jodie Lunness |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 21 June 2023 (opens the Care Quality Commission website) Latest assessment published 6 October 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Eeze Old School House Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12425254 (opens Companies House) |
Nearest alternatives
- – Blu Haven Care Ltd Home care, 0.4 miles awayNo overall rating
- – Serengeti Solutions Ltd Home care, 0.5 miles awayNot yet rated
- – Infinity Care Services Limited Home care, 0.5 miles awayNo overall rating
- – Kells Domiciliary Care Ltd Home care, 0.6 miles awayNot yet rated
- – Do Care Services Ltd Home care, 0.7 miles awayNot yet rated
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Eeze Care London provide nursing care?
- The Care Quality Commission's register does not list nursing care for Eeze Care London.
- When was Eeze Care London last inspected?
- The Care Quality Commission's latest rating for Eeze Care London was published on 6 October 2026.
- Who runs Eeze Care London?
- Eeze Care London is run by Eeze Old School House Ltd.
- What is Eeze Care London's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.