Blu Haven Care Ltd
Home care, Ealing
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Blu Haven Care Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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Ratings published by the Care Quality Commission.
Rated Good in September 2026.
The latest rating was published 1 month ago.
What inspectors found
From the Care Quality Commission's assessment published 3 September 2026 (assessment visit 4 August 2026). Quoted under the Open Government Licence.
Blu Haven Care Ltd is registered to provide personal care to people living in their own homes. The service was registered on 22 February 2023. This was the first assessment, and we have rated the service good.
The provider assessed risks to people’s safety and wellbeing. They supported people to take risks and be independent when they wanted this and it was safe to do so. There were systems to ensure people were safeguarded from avoidable harm. Accidents, incidents and complaints were investigated and learnt from.
Read the full summary
There were enough staff. People were cared for by the same familiar care workers. There were systems to ensure staff had the skills and knowledge to care for people, including inductions, training, assessments of their competencies and appraisals of work. Staff felt supported and had the information they needed to care for people.
The registered manager discussed people’s needs and how they wanted to be cared for with them and their relatives. They created personalised care plans. Staff supported people to make decisions about their care. Staff monitored people’s health and wellbeing.
People received person-centred care which met their needs. They had information about the agency and were able to speak with managers when they needed. The service was responsive to people’s individual needs.
Staff were kind, caring and treated people with respect. Staff spoke positively about the people they cared for. People’s individual needs were respected and staff understood about their culture, religion and identity.
The provider had effective systems for monitoring and improving the quality of the service. They carried out audits and checks. They obtained feedback from people using the service and other stakeholders. The provider responded when things went wrong. The registered manager worked closely with external partners to ensure people received good quality care and staff followed best practice.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good.
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 8-12, Lancaster Road, Southall, UB1 1NW |
|---|---|
| Neighbourhood | Southall, Ealing |
| Phone | 020 8625 2236 |
| Registered manager | Jama Hassan |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Blu Haven Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 13359394 (opens Companies House) |
Nearest alternatives
- – Do Care Services Ltd Home care, 0.4 miles awayNot yet rated
- G Fairlawn First Floor Office Home care, 0.4 miles awayGood
- – Eeze Care London Home care, 0.4 miles awayNo overall rating
- G Lady Margaret Road Home care, 0.4 miles awayGood
- – Profad Care Agency Limited Ealing Branch Home care, 0.4 miles awayNot yet rated
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Blu Haven Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Blu Haven Care Ltd.
- When was Blu Haven Care Ltd last inspected?
- The Care Quality Commission's latest rating for Blu Haven Care Ltd was published on 3 September 2026.
- Who runs Blu Haven Care Ltd?
- Blu Haven Care Ltd is run by Blu Haven Care Ltd.
- What is Blu Haven Care Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.