Progression Care Limited

The registered manager and senior staff were dedicated to their role. They promoted a clear vision and ethos, which reflected a positive, open service that provided personalised care. There were systems in place to monitor the quality of the service and plans in place to promote improvement. People told us they felt confident to approach staff and the registered manager and that their suggestions would be listened and responded to.

People's needs were fully assessed to help ensure appropriate packages of care were in place to meet their needs. This included assessments in relation to nutrition, hydration, medicines, and the use of care related equipment. The provider was pro-active in involving other stakeholders to promote positive outcomes for people in relation to their health, medical conditions and overall wellbeing. The provider sought valid consent to care to help ensure the expectations and outcomes of care were clear. There were appropriate processes in place to gain people's consent to care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were caring and competent. Staff received appropriate training and ongoing support in their role. People told us they were treated with dignity and respect and staff promoted their choice and independence. People were involved in making decisions about their care and the provider considered people's equality and diversity when planning and reviewing care.

The provider was responsive to people's needs. They considered people's abilities and independence when planning and reviewing their care. The provider worked with people and other stakeholders to make changes to care when needed to help them remain as independent as possible in their own homes. There were appropriate systems in place to respond to complaints and concerns.