Apex Prime Care - Southampton
- Home care
- Dementia care
- Registered since 2016
- Millbrook, Southampton, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2017, most recently Good in October 2022.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
31 of 37
rated home care services in Southampton are rated Good, like this one.
Apex Prime Care - Southampton: inspection record
Rated Good in October 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Care Quality Services Southampton Good, less than 0.1 miles away
- G Heart2Heart Homecare Services Good, 0.7 miles away
- – Fame Healthcare Services Not yet rated, 1.1 miles away
- G Altogether Care - Care At Home Limited Southampton Good, 1.2 miles away
- – SCA Care No overall rating, 1.3 miles away
About the service
From the Care Quality Commission's inspection report published 20 October 2022. Quoted under the Open Government Licence.
Apex Prime Care - Southampton is a home care service providing personal care to people in their own home. The service provides support to older adults who may be living with dementia, a physical disability, sensory impairment or mental health diagnosis. At the time of our inspection there were 319 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People and their relatives were happy with the quality of care provided and felt safe receiving care from staff. They told us they received a consistent service from competent staff who were knowledgeable about their needs. The provider had systems in place to mitigate risks related to the delivery of care and contingencies in place to help ensure the service ran safely in the event of an emergency. The provider had effective procedures to identify, report and analyse incidents to reduce the risk of reoccurrence, promoting people's safety and wellbeing.
Read the rest of CQC's summary
People told us that the service was well-led and that management staff were professional and approachable. There were clear governance structures in place which helped ensure senior staff understood their role and were given support to work effectively. There were systems in place to monitor the quality and safety of the care provided, which included gaining people's feedback. The provider was focussed on making continuous improvements through investing in new systems and developing existing processes. They worked in partnership with external stakeholders to promote people's safety and independence.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Wendy Frier
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 20 October 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Apex Prime Care LtdBrand: Cera Care
- Ownership type
- Organisation
- Companies House number
- 04296566 (opens Companies House)
Apex Prime Care Ltd runs 15 services in England, 12 of them in the South East. 11 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Apex Prime Care Ltd
- G Apex Prime Care - Brighton Good. Home care, Brighton and Hove
- G Apex Prime Care - Christchurch Good. Home care, Bournemouth, Christchurch and Poole, South West
- G Apex Prime Care - Dorchester Good. Home care, Dorset, South West
- G Apex Prime Care - Hampden Park Good. Home care, East Sussex
Getting help from Southampton City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Southampton City Council
- Ask for a care needs assessment
- Phone: 023 8083 3003
- Contact adult social care online
- Support for carers
- Paying for care: Southampton City Council
Checked on the council's website, November 2026.
Common questions
- Does Apex Prime Care - Southampton provide nursing care?
- The Care Quality Commission's register does not list nursing care for Apex Prime Care - Southampton.
- When was Apex Prime Care - Southampton last inspected?
- The Care Quality Commission's latest rating for Apex Prime Care - Southampton was published on 20 October 2022.
- Who runs Apex Prime Care - Southampton?
- Apex Prime Care - Southampton is run by Apex Prime Care Ltd. It runs 15 services in England, 12 of them in the South East.
- What is Apex Prime Care - Southampton's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 October 2022.
Contact
- Phone
- 023 8180 0131
- Address
- Office 1, Unit 7 Brookside Centre, Auckland Road, Southampton, SO15 0SD Map (opens Google Maps)
Compare nearby
- G Care Quality Services Southampton Good, less than 0.1 miles away
- G Heart2Heart Homecare Services Good, 0.7 miles away
- – Fame Healthcare Services Not yet rated, 1.1 miles away
- G Altogether Care - Care At Home Limited Southampton Good, 1.2 miles away
- – SCA Care No overall rating, 1.3 miles away