Apex Prime Care - Brighton

Who the service is for

This service supports older people and people living with dementia who are living in their own homes.

Key Findings

We carried out this assessment between 17 June and 2 July 2026. We inspected this service remotely, which means we did not physically visit the office location. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.

The Care Quality Commission (CQC) regulates the personal care and support that people may receive. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Risks to people were assessed and care was provided safely. A relative told us, “[Name] has never had any accidents in all this time, I think they’re mindful of potential risks but never make a big fuss.” People were supported by enough staff who had the skills and knowledge to support them safely. Feedback from staff included, ‘The service also places importance on staff development by providing appropriate training and ongoing support. This has helped me to develop my skills, increase my confidence, and continue providing person-centred care to clients.’ There were effective systems in place to safeguard people. Medicines were administered safely and there were systems in place to ensure the environment was safe. A healthcare professional described the registered manager and staff as going ‘over and above to support the needs of their patient, showing excellent awareness of safety with manual handling and patient-centred care.’

People’s care needs were assessed. People had care plans which contained guidance for staff to meet their needs. Care records and risk assessments were reviewed and up to date. Staff understood the importance of seeking consent and respected people’s right to choose.

Staff treated people with kindness. Feedback from staff included, ‘I feel that service users are treated with dignity and respect.’

People’s care records were person-centred. Feedback from staff included, ‘I find my role both rewarding and fulfilling, and I take great pride in supporting clients to maintain their independence, dignity, and quality of life within their own homes.’

There was evidence of a positive and inclusive culture. Staff spoke highly of teamwork and described the registered manager and office staff as being supportive. Feedback from staff included, ‘I feel proud of what I’ve achieved. Apex is a great place to work.’ The registered manager and office staff were described as ‘extremely professional, helpful and easy to approach regarding any situation that may arise during the working day. They listen and handle the situation, whatever it is that makes the client, carer and family feel at ease.’