Apex Prime Care - Hampden Park

People’s care requirements had been assessed prior to them receiving support from the service and were regularly reviewed to ensure people received care and support to meet their current needs.

People received person-centred care that reflected their individual needs, preferences and aspirations. Electronic care plans, risk assessments and medicines records were detailed, regularly reviewed and supported people to maintain choice, control and independence. These were fully accessible to staff and people using the service. People and their relatives told us they were involved in reviews of their medicines and care plans and had regular opportunities to provide feedback.

There were systems in place to safeguard people from abuse. Environmental risks in people's homes had been assessed to ensure peoples and staff safety when visiting. People were supported to maintain appropriate nutrition and hydration. There were systems in place to support effective team working and to ensure effective communication, such mobile messaging, memos and team meetings.

There were robust recruitment processes in place. Staff had been recruited safely and received an induction, training and regular supervision to support them in their role. Staff meetings took place and staff had opportunities to share knowledge and learning.

Staff and people receiving care had weekly rotas provided. Care staff confirmed they had time to ensure all care needs were provided during visits. Care staff always asked people for consent before providing care and ensured people’s dignity and independence were maintained and supported. People were supported to be independent and have choice and control over their lives.

There were a number of channels for people to share their views and provide feedback. People and staff felt able to raise any concerns and felt these would be appropriately responded to.

The service was well managed. Governance systems and regular auditing supported the service to continue to provide safe and effective care. The registered manager had good oversight of the service and supported the team to provide a high standard of care for people living in their own homes.