Apex Prime Care - Havant and Portsmouth

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People and their relatives were positive in the feedback they gave about the service. One person told us, "I am very definitely safe with them [carers], they are a big help and always come in with a smile." Another said, "My family feel confident that I am safe, I am quite happy with the service."

There were systems in place to protect people from the risk of abuse. Staff understood safeguarding procedures and were aware of how to raise a concern. Risks to people were regularly assessed and reviewed, with appropriate measures in place to minimise risk. Staff were recruited safely and there were enough staff to meet the needs of people receiving care from the service. When needed, medicines were administered by staff who had received training to do so. People were supported by staff who had received infection prevention and control training and had access to necessary PPE.

Quality assurance systems were in place and monitored regularly by the registered manager to review the quality of the service provided to people, for example, audits of care records and concerns. Feedback was sought from people who used the service and any lessons learnt were shared appropriately. The service worked with external professionals to support joined up care provision.