Home Instead Portsmouth

Date of assessment: 2 October 2024 to 15 October 2024. Home Instead Portsmouth is a domiciliary care agency and provides personal care to people living in their own homes. Not everyone was receiving personal care. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided. At the time of this inspection 23 people were receiving support with personal care. The provider and staff had created an exceptional shared vision and culture based on active listening, learning and building trust. Leaders were always visible, very knowledgeable and extremely supportive, consistently helping staff develop in their roles to enable a continually improving service. Staff felt supported to give feedback, were treated equally, free from bullying or harassment. The provider worked with the local community to deliver the best possible care and were receptive to new ideas. For example, they offered and delivered training within their local community to improve the lives of the people living within it. People were always treated as individuals with exceptional kindness and compassion. The service supported staff wellbeing exceptionally well. People were consistently protected and kept safe by staff who had an excellent understanding of risks. All staff had the right skills, qualifications and experience to provide outstanding care and support. There was a good learning culture in which managers investigated incidents thoroughly. Staff managed medicines well. People were always involved in decisions about their care. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff worked with all agencies involved in people’s care for the best outcomes. People knew how to give feedback or make complaints and were confident the service took it seriously and acted on it.