Park Lodge

Not everyone using Park Lodge received the regulated activity of 'personal care'. At the time of this inspection one person was receiving personal care, although this level of care fluctuated for people.

We found the following examples of good practice.

The registered manager supported visiting to the service in a safe way taking account of government guidelines. They followed a procedure that promoted safety for staff and everyone living in the service. Any visitor was asked to confirm they had completed a test for COVID-19, they had their temperature checked and details taken for check and tracing purposes. They were also asked to gel their hands and to wear a mask.

Regular testing for people and staff was taking place. When people tested positive, they were supported to isolate in accordance with government guidelines. Each person had an individual risk assessment to minimise the risk of catching and spreading COVID-19.

People were encouraged and reminded to maintain social distancing. There was information about washing hands and social distancing displayed in communal areas of the service. The service was clean, the cleaning of high touch areas was allocated to a staff member to complete on a regular basis. This included door handles and the doorbell with suitable disinfectant wipes.

An adequate supply of personal protective equipment (PPE) was available and staff had received specific COVID-19 training, this included guidance for staff on how to use PPE safely. Staff were seen to be wearing masks when in the service. Hand sanitisers were available and placed in strategic areas in the service along with foot operated bins.

The five questions we ask about services and what we found