My Personal Enablement Support Partnership CIC

My Personal Enablement Support Partnership Community Interest Company provides personal care to adults who have complex care needs. They live with a learning disability and may have additional needs including autism and a mental health illness.

There is one office location where the service is co-ordinated from in Eastbourne. The supported living accommodation is in Brighton and enables people to live in their own home. People's care and housing are provided under separate contractual agreements. One person lives in a self-contained flat and three people have individual rooms with some shared communal facilities. There are communal lounges and a shared open plan kitchen, dining room. Staff are available and work within the supported living accommodation over the 24 hours.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were trained, supported and developed to ensure they had the skills and competencies to support people effectively. The registered manager was committed to establishing a well-trained and resilient staff team. Staff worked with health and social care professionals and close family members to understand people's need and ensure their health and well-being needs were met.

Staff were knowledgeable about and genuinely cared for the people they supported and wanted the best for them. One said, "I love working here, we focus on people and getting the best possible life for them in the way they want." Staff had built trusting relationships with people and their relatives. They treated people with respect and ensured their privacy and rights were protected. People were involved in the planning of their support and staff worked with them to promote their independence.

Care and support was delivered in a person-centred way. Each person had their needs assessed with an emphasis on understanding what was important to them. In order to do this, relatives and professionals were involved in the assessment. Staff knew people well, understood their needs and how to communicate

with them in an individual and meaningful way. People were supported to do things they enjoyed and made them happy. A complaints procedure was in place and people were listened to. Any concern was responded to with an emphasis on improving outcomes for people.

Feedback about the registered manager was positive from all contacts and they were held in high regard for their commitment and approach. They promoted an open, honest and inclusive culture, where everyone was valued and appreciated as individuals. Staff told us he was approachable and accessible, and relatives were impressed with his willingness to listen and work together for the benefit of people. The registered manager understood their responsibilities and monitored the quality outcomes for people.