Care Quality Services Brighton and Hove
- Home care
- Dementia care
- Registered since 2019
- Woodingdean, Brighton and Hove, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2020.
9 months
since the latest rating was published.
32 of 37
rated home care services in Brighton and Hove are rated Good, like this one.
Care Quality Services Brighton and Hove: inspection record
Rated Good in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Apex Prime Care - Brighton Good, less than 0.1 miles away
- RI All Care (GB) Limited - East Sussex Requires improvement, 0.1 miles away
- – Superior Healthcare - Sussex Not yet rated, 0.1 miles away
- G Alina Homecare Brighton Good, 0.4 miles away
- G Cheriton Homecare Limited Good, 2.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 7 January 2026 (assessment visit 28 October 2025). Quoted under the Open Government Licence.
Date of assessment: 29 October to 6 November 2025.
Care Quality Services Brighton and Hove is a domiciliary care agency providing personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 115 people were receiving support with personal care. This assessment was undertaken due to the age of the services rating. We had also received some information of concern regarding the cleanliness of people’s properties and their needs not being robustly met, especially around continence care. We did not find any evidence of poor practice during this assessment.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People were supported by staff who knew them well. People’s care plans were person centred to reflect their needs and wishes. Regular care reviews were undertaken and relatives involved in this process where appropriate. Risks were robustly managed using innovative technology to assist with this. Staff received training that was relevant to their roles and told us they felt this was sufficient to complete their jobs to a high standard.
There were enough staff to ensure people’s needs were met and people had continuity in care. Staff spoke passionately about working for Care Quality Services and told us they enjoyed their jobs. Staff felt supported by the management team. Staff and the management team had good relationships with external health and social professionals and shared information appropriately.
Governance at the service was robust. Records were continually reviewed and updated, with some auditing completed on a daily basis. Staff practice was frequently observed, and this was used to drive improvement and celebrate positive practice. The provider had a range of staff initiatives to keep staff thriving to deliver good quality care.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Zoe Sutherland
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 14 February 2020. Latest assessment published 7 January 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care Quality Services LimitedBrand: Cera Care
- Ownership type
- Organisation
- Companies House number
- 11696513 (opens Companies House)
Care Quality Services Limited runs 21 services in England, 4 of them in the South East. 16 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 4 have no rating yet.
Other services run by Care Quality Services Limited
- O Cambrian Green Court Outstanding. Home care, South Gloucestershire, South West
- G Care Quality Services Bristol Good. Home care, Bristol, South West
- G Care Quality Services Colchester Good. Home care, Essex, East of England
- G Care Quality Services Coventry Good. Home care, Coventry, West Midlands
Getting help from Brighton and Hove City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Brighton and Hove City Council
- Ask for a care needs assessment
- Phone: 01273 29 55 55, Monday to Friday 9am to 1.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Brighton and Hove City Council
Checked on the council's website, November 2026.
Common questions
- Does Care Quality Services Brighton and Hove provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Quality Services Brighton and Hove.
- When was Care Quality Services Brighton and Hove last inspected?
- The Care Quality Commission's latest rating for Care Quality Services Brighton and Hove was published on 7 January 2026.
- Who runs Care Quality Services Brighton and Hove?
- Care Quality Services Brighton and Hove is run by Care Quality Services Limited. It runs 21 services in England, 4 of them in the South East.
- What is Care Quality Services Brighton and Hove's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 January 2026.
Contact
- Phone
- 01273 770202
- Address
- Zone B, Unit 5, Woodingdean Business Park, Hunns Mere Way, Brighton, BN2 6AH Map (opens Google Maps)
Compare nearby
- G Apex Prime Care - Brighton Good, less than 0.1 miles away
- RI All Care (GB) Limited - East Sussex Requires improvement, 0.1 miles away
- – Superior Healthcare - Sussex Not yet rated, 0.1 miles away
- G Alina Homecare Brighton Good, 0.4 miles away
- G Cheriton Homecare Limited Good, 2.1 miles away