Alina Homecare Brighton

People were supported by a kind and caring team of staff who worked hard to ensure people received the care and support they needed. The registered manager recognised that the ability to consistently provide this level of care was down to the whole staff team.

Staff knew people well and understood the risks associated with their care and support needs. Risk assessments provided further guidance about individual and environmental risks. People were supported to receive their medicines when they needed them.

People were protected from the risks of harm, abuse or discrimination because staff knew what actions they should take if they identified concerns. There were enough staff, who had been safely recruited, working to provide the support people needed, at times of their choice.

Staff received training and supervision to help them meet the needs of people. Staff told us they were able to request further training to help meet people's needs. They said they were well supported by the registered manager and colleagues.

People were supported to maintain their health and maintain and improve their independence. Where required people were supported to eat and drink meals of their choice. People were encouraged to eat a healthy diet but individual choices were respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care and support that was personalised to their own requirements. Visits took place at a time that suited each individual. As far as possible people received support from a small team of six care staff. This meant staff knew people as individuals and were able to provide the care and support needed.

There was a positive culture at the service. The registered manager was accessible and the whole staff team worked together to improve and develop the service.