Alina Homecare (Rustington)
- Home care
- Dementia care
- Registered since 2019
- West Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
125 of 138
rated home care services in West Sussex are rated Good, like this one.
Alina Homecare (Rustington): inspection record
Rated Good in September 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Inter County Care Rustington - Chichester Outstanding, 0.1 miles away
- – Mariegold Care Limited Not yet rated, 0.5 miles away
- G YourLife (Littlehampton) Good, 1.4 miles away
- G Aspens Supported Living & Outreach (West Sussex & Surrey) Good, 1.5 miles away
- G Molly Care Ltd Good, 1.6 miles away
About the service
From the Care Quality Commission's inspection report published 16 September 2022. Quoted under the Open Government Licence.
Alina Homecare (Rustington) is a domiciliary care agency that provides personal care to people in their own homes. The geographical area covered by this service extends from Rustington towards Worthing in the east and Bognor Regis towards the west of the county. At the time of our inspection, there were 60 people who used the service, with various health needs, including dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People felt safe receiving support from the care staff. A relative said, "Staff are very good and almost spot on time all the time. We've had no missed visits". Risks to people, including their environment, had been identified and assessed and were managed well. Care plans provided detailed information and guidance for staff on people's assessed needs. One person said, "Staff know me inside out. They know how I like things". People were supported to receive their medicines, where required, from trained staff.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. One person said, "Staff don't take over. They will listen to what I want and do what I ask. No carer comes in and says, 'We are doing it this way'. They respect my wishes and they are a very good bunch of carers. I have never really had a problem with them".
People were supported by kind and caring staff who knew them well. A relative said, "Staff communicate well, they give her attention and they cheer her up. They can sometimes bring a smile out and her face will light up". People were treated with dignity and respect.
People's care plans provided detailed information and guidance about their wishes and preferences. Care was personalised and appropriate and people's cultural needs were acknowledged. Complaints were dealt with in line with the provider's policy.
People were encouraged to be involved in all aspects of the service. They were asked for feedback about the care they received. Feedback from a relative stated, 'Carers come once a week to shower my father. They are all kind, respectful, professional and punctual. We couldn't ask for more; excellent and caring'.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Gary Till
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 16 September 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Alina Homecare LtdBrand: Alina Homecare
- Ownership type
- Organisation
- Companies House number
- 08418608 (opens Companies House)
Alina Homecare Ltd runs 16 services in England, 12 of them in the South East. 16 are rated Good or Outstanding.
Other services run by Alina Homecare Ltd
- G Alina Homecare - Leatherhead Good. Home care, Surrey
- G Alina Homecare Banbury Good. Home care, Oxfordshire
- G Alina Homecare Brighton Good. Home care, Brighton and Hove
- G Alina Homecare Bromley Good. Home care, Bromley, London
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Alina Homecare (Rustington) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Alina Homecare (Rustington).
- When was Alina Homecare (Rustington) last inspected?
- The Care Quality Commission's latest rating for Alina Homecare (Rustington) was published on 16 September 2022.
- Who runs Alina Homecare (Rustington)?
- Alina Homecare (Rustington) is run by Alina Homecare Ltd. It runs 16 services in England, 12 of them in the South East.
- What is Alina Homecare (Rustington)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 September 2022.
Contact
- Phone
- 01903 759052
- Address
- 14, Ash Lane, Rustington, Littlehampton, BN16 3BZ Map (opens Google Maps)
Compare nearby
- O Inter County Care Rustington - Chichester Outstanding, 0.1 miles away
- – Mariegold Care Limited Not yet rated, 0.5 miles away
- G YourLife (Littlehampton) Good, 1.4 miles away
- G Aspens Supported Living & Outreach (West Sussex & Surrey) Good, 1.5 miles away
- G Molly Care Ltd Good, 1.6 miles away