Heart2Heart Homecare Services
- Home care
- Dementia care
- Registered since 2019
- Millbrook, Southampton, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
31 of 37
rated home care services in Southampton are rated Good, like this one.
Heart2Heart Homecare Services: inspection record
Rated Good in February 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Altogether Care - Care At Home Limited Southampton Good, 0.6 miles away
- – SCA Care No overall rating, 0.6 miles away
- G Apex Prime Care - Southampton Good, 0.7 miles away
- G Care Quality Services Southampton Good, 0.7 miles away
- G Bluebird Care (Southampton) Good, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 13 February 2020. Quoted under the Open Government Licence.
Heart2Heart Homecare Services Limited is a domiciliary care agency providing personal care to 32 older people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People we spoke to were very happy with the care provided. They told us they received a personalised, reliable and consistent service, from staff that were caring and understood their needs. People told us they were treated with dignity and respect.
Read the rest of CQC's summary
There were enough staff in place, who had received appropriate training and support in their role.
People's care was developed to promote good outcomes. Assessments of people's needs effectively identified the support people required in key areas such as nutrition, medicines and healthcare.
People told us the management team were approachable, dedicated and in regular contact to plan and review care. People told us they felt comfortable raising issues with the provider and communication between parties was good.
The registered manager took a hands-on approach and had a very good understanding of people's needs. There were effective systems in place to monitor the quality of care and drive improvements in quality and safety.
People were safeguarded against the risks of suffering abuse and avoidable harm. Risks associated with people's care were assessed and effectively reduced.
People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Gemma Witt-Manchester
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 13 February 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 11632625 (opens Companies House)
Getting help from Southampton City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Southampton City Council
- Ask for a care needs assessment
- Phone: 023 8083 3003
- Contact adult social care online
- Support for carers
- Paying for care: Southampton City Council
Checked on the council's website, November 2026.
Common questions
- Does Heart2Heart Homecare Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Heart2Heart Homecare Services.
- When was Heart2Heart Homecare Services last inspected?
- The Care Quality Commission's latest rating for Heart2Heart Homecare Services was published on 13 February 2020.
- Who runs Heart2Heart Homecare Services?
- Heart2Heart Homecare Services is run by Heart2Heart Homecare Services Limited.
- What is Heart2Heart Homecare Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 February 2020.
Contact
- Phone
- 023 8098 4976
- Address
- Unit 105, Solent Business Centre, Millbrook Road West, Southampton, SO15 0HW Map (opens Google Maps)
Compare nearby
- G Altogether Care - Care At Home Limited Southampton Good, 0.6 miles away
- – SCA Care No overall rating, 0.6 miles away
- G Apex Prime Care - Southampton Good, 0.7 miles away
- G Care Quality Services Southampton Good, 0.7 miles away
- G Bluebird Care (Southampton) Good, 0.8 miles away