Assisted Lives (Birmingham)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people to take part in activities and pursue their interests, where it was part of their care plan. Staff supported people to access health and social care support and people were supported with their medicines safely.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs.

Staff understood how to protect people from poor care and abuse. Staff received training on how to recognise and report abuse and they knew how to apply it.

The service had enough appropriately skilled staff to meet people's needs and keep them safe.

People could communicate with staff and understand information given to them because they had a

consistent staff team who understood their individual communication needs.

Right Culture: Systems to oversee the quality of the service had not always been effective. We identified care records did not always reflect the knowledge staff had of how to support a person.

The service enabled people and those important to them to work with staff to develop the service.

Staff evaluated the quality of support provided to people. Whilst people told us they had opportunities to review their care, records to support this could be more clearly presented.

Staff placed people's wishes, needs and rights at the heart of everything they did.